PRACTICE ASSISTANT I/ 37.5 HOURS/ BWH West Roxbury Drive Through Testing Site at Brigham & Women's Hospital(BWH)

Posted in Other 12 days ago.

Location: Boston, Massachusetts

Job Description:

The COVID19 Testing and Vaccination Center is looking for a Practice Assistant to join their team.

Responsibilities will include:

Perform entry level administrative skills under general supervision.

  • Answer and transfer telephone calls.

  • Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.

  • Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed.

  • Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.

  • Assist with training and orienting staff as needed.

  • Provide cross coverage as needed.

  • Assist with special projects as directed.

  • Follow HIPAA guidelines for the management of patient privacy and confidentiality.

  • Other duties, as assigned.

Technical skills required:

  • Knowledge of practice operations and standards.

  • Understanding of procedures including filing, copying, scanning, printing, and faxing.

  • Phone skills: Ability to use phone system (answer and screen calls, put on hold), answer routine questions and give routine information.

  • Verbal skills: Ability to interpret information as appropriate, answer routine questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.

  • Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.

  • Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.

  • System Skills: Ability to type and enter data at an entry level. Entry level understanding of applicable systems.

  • Understanding of the appropriate use and importance of related forms.

  • Basic understanding and use of medical terminology.

  • Basic comprehension of insurance types and referral process.

  • Basic comprehension of registration and fiscal information.

  • Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.


The West Roxbury Test Site is a drive through Covid-19 testing site for MGB patients, employees and the community. The Medical Assistant will primarily be based at the COVID drive through testing site performing nasal swabs, billing charging/check in, greeting patients in cars, stocking supplies, and assembling test kits. Position will also perform administrative functions as needed. Potential for shifts at BWH main campus may exist.

This position will be located at our West Roxbury COVID testing site. The address is 1245 Centre Street, West Roxbury, MA 02130. The position is 20 hours per week and shift schedules are 8:00 AM to 8:30 PM with breaks for lunch and dinner. At this time weekend shifts are required, site is open 7 days a week 12 hours a day.



Level of education required:

  • Minimum of a high school diploma or GED.

Work experience required:

  • Minimum six months applicable work experience required.

  • Some additional training in office systems or other post high school education preferred.

EEO Statement

Brigham and Women's Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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