As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The Quality and Patient Experience (QPE) department delivers on the Board's vision to advance a culture of treating patients with dignity, respect, and equity; within our institutions and in the communities, we serve; promote a reliable, consistent, and coordinated care experience across institutions; and achieve the best clinical outcomes possible.
In collaboration with various MGB-wide committees and the Specialty Programs & Clinical Quality Collaboration team, the Project Specialist will develop process maps, project plans, reports and presentations, and coordinate analyses that will be used to provide project support for three or more MGB wide clinical leadership committees or working groups.
The project specialist will also provide support for an Advanced Chronic Kidney Disease care coordination initiative developed by the CKD clinical leadership committee. Using Electronic Health Record (EHR) registries and data, the Specialist will work with nephrology practices to manage patient care by monitoring data and coordinating outreach efforts. Duties will include generating and monitoring reports from patient registries, outreaching to patients to schedule and coordinate necessary visits, facilitating patient referrals to services, providing patient education materials, and coordinating with a diverse range of clinicians and practice staff.
Duties & Responsibilities
Provide project management support for MGB wide clinical quality leadership committees and working groups.
Provide project management support for clinical quality collaboratives and any projects and deliverables related to this body of work, including but not limited to collaborative and working group meetings
Manage scope of projects by redefining or refining work independently with oversight from the Sr. Project Manager.
Assist in creation of content/slides/materials for committees, facilitate the development of analyses in collaboration with the data & analytics team and guide their annual strategic planning process.
Guide and coordinate the development of epic tools, dashboards, or creation of reports for advancement of quality initiatives for the clinical leadership committees as needed.
Collaborate with clinical quality collaboratives and other clinical groups in setting performance targets and developing new outcome/resource use measures.
Provide support to departmental initiatives as appropriate or assigned, including but not limited to United Against Racism projects.
Establish contacts and strong working relationships with clinical quality collaboratives and project leaders across the system.
Prepare for (logistics, coordination, content) and attend monthly/quarterly meetings as needed (early AM, evening or during regular working hours).
Develop thorough understanding of workflows to provide CKD patients with optimal and coordinated care. Collaborate with practice care teams to establish population-appropriate point of care processes and conduct timely outreach tailored to meet each patient's specific needs
Perform other duties as assigned.
Flexibility to meet demands of the position e.g. Evening/early AM committee meetings as scheduled (virtual or otherwise)
Hybrid remote work model. Must be flexible to go in the office about 1 day a week
Local intermittent travel to MGB hospitals and corporate offices for meetings as needed
Bachelor's Degree required; Master's Degree in public health strongly preferred.
2-3 years of experience with performing project management in health care, including managing multiple projects simultaneously is recommended.
Experience in health care setting desired.
Strong project management, analytical and technical skills:
Advanced user of Microsoft Office Suite (Excel, Word, PowerPoint) required.
Fluency with other related software (such as Tableau, SQL etc.) a plus.
Familiarity with Epic interface a plus.
Familiarity with process improvement methodologies and their implementation a plus.
Strong oral and written communication skills. Ability to present analyses to an array of customers and stakeholders.
Excellent organizational skills, ability to work independently, manage multiple tasks and projects, and meet deadlines. Ability to flex within a dynamic organization/policy environment.
Ability to develop effective relationships with a broad array of people from different departments and organizations.
Strategic Thinking and Facilitation: ability to think about strategic problems, generate and present options, and facilitate consensus and decision-making among constituent clinical, operational, and/or executive leadership. Ability to set priorities, coordinate multiple tasks, and meet deadlines.
Demonstrated commitment to health equity, antiracism, social justice causes, or community development.
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.