The Clinical Director for Community Based Clinical Programs (Director) is a respected medical doctor or advanced practice provider who will lead and support the design and implementation of community based clinical programs aimed at improving the health and well-being of underserved populations and reducing health inequities within Mass General Brigham's service area. S/he provides clinical leadership for program priorities and execution toward improving the clinical outcomes for patients. The scope of this role near term focuses on overseeing the multi-million-dollar implementation of enterprise-wide mobile care services, food security/food as a medicine, and clinical text messaging programs.
Achieving success in this role will require a commitment to caring for underserved populations, a deep understanding of the social determinants of health and their impact on health outcomes, and the ability to design creative delivery modes and models that enable access to coordinated primary and secondary care among underserved communities. The role requires close collaboration with community clinics and their leaders, MGB entity community health leaders and the leadership of the Quality and Patient Experience (QPE) department, particularly Primary Care programs.
This position reports to the Senior Medical Director for Health Equity. An essential component of this role is convening clinical, quality, and administrative leaders from across MGB institutions to arrive at consensus on priorities and care guidelines and goals. The selected candidate will successfully balance an open, inclusive process with the ability to arrive at rapid, reliable decisions.
Principal Duties and Responsibilities
Designs and executes system-wide clinical programs that bring healthcare to underserved populations
Uses performance and measurement of chronic and acute care outcomes to drive priorities and achieve improved health for selected communities
In concert with administrative program managers, guides the daily activities of 2+ individuals within QPE to achieve key objectives.
Leverages knowledge of project dependencies and timelines to execute the strategy
Dedicates a minimum of 0.4 FTE to this role
Conducts comprehensive assessment of existing and planned mobile care operations and evaluates community health outcomes to inform a roadmap for program priorities
Launches an initial mobile care model as directed by the Senior Medical Director within the first 3 months in the role
Conducts comprehensive assessment of existing and planned food support program and operations and evaluates community health outcomes to inform a program roadmap
In concert with the Chief Community Health Equity Officer, supports the design and priorities of a Mass General Brigham enterprise Food Security program as a model of care within the first 6 months in the role
Evaluates opportunities for the use of clinical text messaging in support of existing primary care and specialty care programs across Mass General Brigham, particularly those supported by United Against Racism programming funds (e.g SDoH screening and intervention, or specialty care clinical equity CPIP programs)
Identify additional healthcare outcome shortcomings within Mass General Brigham communities and propose solutions for piloting innovative clinical services lines to address those gaps.
Attends appropriate system-wide leadership committees to inform and implement robust healthcare delivery strategies (such as clinical chiefs meetings, chief medical and nursing officer councils, chief quality officer council)
Meets with the Quality and Patient Experience, Population Health Management, community health center, and MGB community health clinical and administrative leadership to monitor program impact, and assess new options for care delivery
Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Provides regular updates to system-wide senior and executive leadership on progress related to mobile care and TBD alternative care delivery modes
Identifies opportunities to advance the scholarship at Mass General Brigham by publishing peer-reviewed manuscripts based on the quality and safety activities included in the role
Performs other responsibilities as determined by the Senior Medical Director or Chief Community Health Equity Officer
Respected and practicing clinician with MD, DO, NP, PA, CNM or similar degree required; master's degree preferred
Minimum of 5 years of experience in quality and safety and specifically the application of health equity and/or community health; either in clinical operations or research and innovation
Minimum of 5 years of experience in leading complex projects and teams involving senior clinicians and administrators
Expertise in measuring clinical quality of care for use in quality improvement
Experience working in community settings preferred
Demonstrated experience managing cross-functional teams and projects
Strong knowledge of clinical care processes across disciplines and across the care continuum and how to use enabling technology to standardize and optimize clinical care delivery
Strong knowledge of social determinants of health and health inequities
Understanding of the Mass General Brigham System policies and procedures, community/ political landscape, and market/ industry position
Strong leadership and mentoring skills
Demonstrated ability to formulate and execute strategy
Experienced in planning, organizing, prioritizing, delegating and supervising
Proficient in exercising initiative, judgment, problem solving and decision making
Exceptional communication skills, including strong verbal, written and interpersonal skills
Ability to build and manage relationships in a highly complex and changing environment
Skilled at partnering with and influencing senior leaders
Skilled at facilitation and building consensus and navigating sensitive issues
Skill in negotiation with stakeholders, vendors and other parties
Demonstrated ability to handle stressful situations in a calm and professional manner
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.