ED Nurse Manager at Wentworth-Douglass Hospital(WDH)

Posted in Other 2 days ago.

Location: dover, New Hampshire

Job Description:

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Wentworth-Douglass Hospital remains among the nation's top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year. Wentworth-Douglass Hospital is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.

1. Clinical Practice Knowledge
a. Supports the provision of age appropriate care to patients and families.
b. Demonstrates awareness of research findings applicable to area of practice; critically analyzes studies to justify and/or modify standards for professional practice.
c. Models high standard of nursing practice and professional accountability.
d. Understands and integrates Information Technology in patient care and delivery systems.

2. Financial Management
. Creates and effectively manages human and material resources within budgetary limits.
a. Conducts ongoing evaluation of productivity and adjusts as necessary.
b. Maximizes care efficiency and throughput.
c. Anticipates the effects of change on reimbursement programs for patient care.
d. Implements/manages change based on a working knowledge of the relationship between value-based purchasing, quality outcomes and revenue/reimbursement.

3. Human Resource Management
. Supervises staff, assuring performance is in accordance with departmental/organizational policies and regulatory compliance.
a. Initiates and/or makes recommendations, in collaboration with department director, for personnel action (hiring, transferring, advancement, corrective action).
b. In collaboration with Clinical Educator, develops, oversees and evaluates effectiveness of orientation, ongoing competency and learning needs of staff.
c. Oversees staffing/scheduling, providing for unit needs necessary to support delivery of quality patient care.
d. Promotes staff engagement through the implementation of healthy work environment standards.
e. Supports the Shared Governance structure by encouraging staff participation at UBC and governance councils.

4. Performance Improvement
. Identifies key performance indicators and engages in activities which promote improvements in systems/processes (patient satisfaction, core measures, NSIs).
a. Conducts customer service visits with patients/families identifying opportunities for improvement
b. Demonstrates and empowers staff to perform effective service recovery.
c. Proactively identifies and champions patient safety initiatives for area(s) of responsibility. Maintains survey and regulatory readiness.
d. Monitors and promotes workplace safety requirements.
e. Serves as change agent and project manager for hospital and unit initiatives.
f. Establishes unit goals aligned with organization and nursing strategic plans.

5. Personal and Professional Accountability
. Maintains competency in technology required for position (review of quality/risk data, trend analysis, forecasting).
a. Participates in ongoing educational activities related to practice area and professional issues.
b. Seeks opportunities to mentor, coach and promote the professional development of staff.
c. Influences others through leadership behaviors consistent with unit/nursing/hospital vision and mission.
d. Participates in relevant professional organizations/associations.


Experience Minimum Required

• 3-5 years RN work; charge or equivalent for at least 1 year.

Experience Preferred/Desired

• 5 years RN experience in acute care setting; previous clinical coordinator role or equivalent.

Education Minimum Required


Licensure and/or Certifications Required

• RN

EEO Statement

Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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