Application Coordinator at Mass General Brigham(PHS)

Posted in Other 11 days ago.

Location: Somerville, Massachusetts

Job Description:

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary/ Overview:

The Grand Central/Prelude Application Coordinator reports directly to the Application Manager within the Mass General Brigham Digital Health eCare Grand Central/Prelude team; s/he is part of a team dedicated to configuring, building, testing and activating the assigned application database.

The areas of support include:

  • Bed Management

  • Environmental and Transport Services through IVR

  • Inpatient Bedded Workflows

  • Obstetric and Newborn Workflows

  • ED and Surgical Workflows

  • Outpatient Workflows

  • Patient Work queues

  • Financial Clearance (Registration, Authorization & Referrals)

  • Real Time Eligibility

  • Financial Counseling & Financial Assistance

Principal Duties and Responsibilities:

  • Provides certified Epic build expertise and experience for successful product implementation and support

  • Provides certified Epic design expertise to analyze organization's current business practices and translate them into configurations and workflows

  • Supports departmental/ functional team with application and information system knowledge

  • Completes specific tasks as directed.

  • Tracks and resolves issues and action items

  • Recognizes, communicates, and escalates concerns relevant to critical path and/or timeline in a timely manner.

  • Develops and maintains models of business and system requirements and configures system accordingly

  • Documents and analyzes business processes

  • Develops subject matter expertise and maintains models and documentation of business and system requirements and configures system accordingly

  • Analyzes business processes to ensure proper system configuration

  • Creates and maintains all required system design and build documents

  • Attends bi-weekly team meetings to discuss team and project related activities, issues, change, communications, and updates

  • Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks

  • Provides Production Support


  • Bachelors Degree in Business, IT, Healthcare, or related preferred but not required.

  • Minimum of 3 years related experience, including experience with healthcare information systems.

    • Candidates, external or internal, may substitute the 3 years of experience with 2 years direct experience in the specific application(s) that is the focus of this position, in a function on a similar track to this position.

    • Internal candidates (Mass General Brigham employees) may substitute the 3 years of experience with

  • 1 year of direct experience in the specific application(s) that is the focus of this position, in a function on a similar track to this position; and

  • a performance appraisal rating of "Exceptional"

  • Some understanding of workflow relevant to assigned application team.

  • Epic Grand Central and or Prelude Certification required or must obtain Epic Certification as outlined by program requirements.


  • Ability to apply workflow to the design of information systems.

  • Understanding of change management techniques.

  • Strong verbal and written communication skills.

  • Strong problem solving and negotiation skills.

  • Ability to effectively conduct small meetings, both formal and informal.

  • Self-motivated, independent and possesses the ability to learn quickly

  • Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization

  • Ability to assimilate and understand new software releases and succeed in a changing environment

  • Ability to review project deliverables for completeness, quality, and compliance with established project standards.

  • Ability to document and communicate the status of progress against plans, taking corrective action as necessary

Supervisory Responsibilities:

  • No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff

Fiscal Responsibility:

  • No direct budgetary responsibility

  • Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

Working Conditions:

  • Possible local travel to Mass General Brigham sites

  • Currently remote work environment

  • On call coverage including nights and weekends based on rotating schedule with full team

EEO Statement

Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
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