Major Accounts Specialist at Mass General Brigham(PHS)

Posted in Other 8 days ago.

Location: Somerville, Massachusetts

Job Description:

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, MGB supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

Incumbent will maintain and handle account status for Mass General Brigham's highest volume and most crucial vendor accounts as prioritized by the Corporate Manager of Supply Chain Operations Support to ensure AR/AP is current.

As a singular role within the Mass General Brigham Supply Chain Operations Support department, incumbent must solely maintain the workload, and perform the duties represented in this position. Should the Supply Chain Major Accounts Specialist be unavailable, it will be the duty of the incumbent to make certain that the work load, which accumulated in the absence, does not interfere with the achievement of the primary goal of the position, providing timely responses and maintaining positive account statuses.

Incumbent will create and maintain a schedule for interaction with major account vendors with the ability to custom tailor these interactions to the specific needs of each vendor account. These interactions will be a mix of scheduled and unscheduled email and phone call interactions.

Incumbent will work extensively with sophisticated functions and components of Microsoft Excel to perform complex data analysis and provide clear and concise data analysis results to major account vendors and management.

When vital, in addition to standard communications, the incumbent will be responsible for identifying and presenting with high level representatives of major account vendors to resolve sophisticated billing issues.

If major account vendors dispute invoice amounts paid per contracted pricing, it will be the responsibility of the Major Accounts Specialist to resolve the validity of the pricing paid, and provide issue resolution appropriately.

Incumbent will, when vital analyze and update Accounts Payable and Purchasing system information to ensure the correct and timely payment of vendor invoices, and will communicate directly the Contract Management Group and ensure vendor products are correctly represented within Mass General Brigham's online requisition system.

Incumbent will employ time leadership skills and prioritize an immense work flow. With little or no supervisory intervention the Major Accounts Specialist will dedicate time and resources appropriately to a large volume of differing issues, varying in complexity to ensure that timely communication and problem resolution is provided to all major account vendors, and internal contacts.

Principal Duties and Responsibilities

  • Maintain with the highest vitality, that no stoppage of service is experienced.

  • Handle an especially large volume of work, primarily through email communication with major account vendors.

  • Maintain and compile invoicing and purchasing data provided by vendors in a concise manner.

  • Analyze invoicing data and provide pertinent payment and issue resolution information to vendors in a concise and accurate manner to ensure a timely resolution of a variety of issues.

  • Advanced computational analysis through an sophisticated knowledge of Microsoft Excel and PeopleSoft.

  • In the event of a pricing mismatch between the Purchase order price, and invoice price of billed items, the Major Accounts Specialist will lead the resolution team in analyzing item pricing contract information prior to invoice payment to ensure correct price is being paid. In the event that incorrect pricing is represented, the Major Accounts Specialist will take the vital steps to connect with the Contract Management Group and MASS GENERAL BRIGHAM Supply Chain Item Updates to ensure that the correct price is reflected in the system to prevent future short payments in error.

  • Review and analyze contract pricing information for invoices that have been paid below the listed price per active contract pricing in the requisition system to settle validity of short payment and repay appropriate balances where vital.

  • Communicate directly with Corporate Managers of several corporate departments as well as the Corporate Director.

  • Continuously strive to provide problem resolution and connect with major account vendors within a timeline to create a positive status of vendor accounts.

  • Perform sophisticated payment status analysis for Operations Support Specialists.

  • Counsel the Operations Support Specialists and offer guidance in the resolution of sophisticated issues should the Team Lead and Corporate Manager be unavailable.

  • When needed, assist in the performance of all duties and responsibilities outlined in the description of the Operations Support Specialists position, should the specialists be unavailable.

  • Complete sophisticated Data Analysis as the need arises for vendor data and as requested by department and other Management.

  • Additional duties as assigned by department management.

  • Is a model of Service Excellence to demonstrate appropriate and professional behavior. Ensures proper communication and collaboration within the department, across the company network, and with external customers, in keeping with the Finance Service Excellence Guiding Principles.

  • Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

  • Other duties as assigned



  • Bachelor's degree in finance, supply chain, business administration, or other financial degree

  • Or equivalent work experience and training (3-5 Years)


  • Must be able to present clear, concise oral and written reports to upper management.

  • Incumbent must possess a solid understanding of Mass General Brigham and Supply Chain Logistics.

  • Requires extensive experience and knowledge in a strong customer support environment.

  • Knowledge of computers and computerized operations is crucial.

  • Sophisticated Knowledge of Microsoft Excel is required.

  • Must have shown experience in effectively handling a large workload.

  • Sophisticated analytical skills are required.

  • Organization skills are critical.

EEO Statement

Maass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
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