As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Summary/Overview Statement
The Associate Applications Coordinator reports directly to an Applications Manager or Lead within the Cadence, ADT/Prelude, HIM, Coding, Resolute Hospital Billing, Resolute Professional Billing application teams; s/he is part of a team dedicated to configuring, building, testing and activating the assigned application database.
Principal Duties and Responsibilities
Provides certified Epic build expertise and experience for successful product implementation
Provides certified Epic design expertise to analyze organization's current business practices and translate them into configurations and workflows
Supports departmental/functional team with application and information system knowledge
Completes specific tasks as documented on the Work Plan
Tracks and resolves issues and action items
Recognizes, communicates, and escalates concerns relevant to critical path and/or timeline in a timely manner.
Develops and maintains models of business and system requirements and configures system accordingly
Documents and analyzes business processes to ensure proper system configuration
Maintains models and documentation of business and system requirements and configures system accordingly
Creates and maintains all required system design and build documents
Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates
Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks
Post live implementation activities and production support
Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Other duties as required
Bachelors Degree in Business, IT, Healthcare, or related required.
0-3 years related experience, including interest in the revenue cycle with healthcare finance systems.
Basic understanding of healthcare operations
Working knowledge of PC applications, e.g. Microsoft Office
Epic Certification desired or must obtain Epic Certification as outlined by program requirements.
Affinity for technology and interest in healthcare operations.
Understands the technology capability as it relates to the business requirements.
Strong verbal and written communication skills.
Strong attention to detail
Solid analytical, negotiation and problem solving skills.
Ability to collaborate in small-medium working sessions with all levels of staff.
Self-motivated, independent and possesses the ability to learn quickly
Ability to successfully collaborate with others of different skill sets, backgrounds and levels within and external to the organization
Demonstrated ability to assimilate and understand new software releases and succeed in a changing environment
Ability to successfully obtain Epic certification(s) with provided training(s).
Ability to build consensus across teams, with staff and leadership.
Ability to be flexible, versatile and adaptable in day-to-day activities
Office setting, with some local travel between Partners Healthcare System sites.
May include on-call coverage as business needs dictate
Some travel for training to Epic Corporate location in Madison, Wisconsin
Demonstrates fiscal responsibility by effectively using Partners resources.
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.