The Applications Analyst II provides design, development, testing, implementation and ongoing maintenance of new and existing software applications. S/he also provides training and support to end users.
Principal Duties and Responsibilities:
Provide on-going support of complementary applications. Identify and resolve reported issues; Investigate their probable causes, their impact on operations, report them appropriately, offer possible solutions, decide on the optimal course of action to resolve in a timely manner.
Builds relationships with business partners to support applications
Provides Analytic Support for new projects and system upgrades; Participate in departmental and enterprise-wide projects with an emphasis on new technology integration within the Mass General Brigham environment.
Plan, manage and over-see small projects utilizing recognized project management methodologies.
Implement and support complementary system HL7 interfaces, including testing changes and troubleshooting issues
Maintain the NWH Configuration Items in the ServiceNow Configuration Management Database (CMDB) to ensure an accurate inventory of applications and servers.
Create and update documentation for complementary applications as needed.
• Bachelor's Degree required • 5+ years of healthcare information technology experience • A combination of education and experience may be substituted for requirements
Skills/Abilities/Competencies: • Experience in the development, support or operation of software applications in a healthcare setting • Excellent oral and written communication skills • Strong interpersonal skills to effectively communicate with both technical and non-technical staff • Demonstrated analytic and problem-solving skills • Ability to learn quickly
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.