The Opportunity: Medical Assistant - Mass General Brigham Integrated Care (Watertown)
Various Part-time Schedules Available (24-36 hrs)
Free On-Site Parking
Bonus - New, full-time 32-hr MA employees are eligible for a one-time, taxable bonus of $600.00 to be paid out after the successful completion of your first 90 days of employment.
Mass General Brigham Integrated Care a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community-based ambulatory care.This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. Mass General Brigham Integrated Care will provide a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations across the state and region.
We aspire to be people's first choice for health and care
- rooted in well-being and kindness -
by bringing world-class care closer to home (or at home!) and
being the bridge to world-renowned hospitals and research when needed.
We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding team. Opportunities exist for team members to contribute both in their primary domain as well as in other areas of the organization.
Our core values are shared fundamental beliefs that guide our decision-making and behavior
and bind us together as a team. At Mass General Brigham Integrated Care, we are:
Bravely Human: We approach our work with empathy, vulnerability, and kindness.
Clearly Honest: We seek to provide clarity amongst our teams and patients.
Proudly Collaborative: We are all part of a team - each bringing our unique talents to bear.
Intentionally Consistent: We intentionally live our purpose, providing a cohesive experience for both patients and providers.
Exceptionally Creative: We continue to learn, grow, and iterate on the ways we work.
Why This Role Is Important
This is an exciting opportunity to work on-site, as well as remotely with a new team that will offer in-person and virtual care to our patients. We are looking for an enthusiastic and passionate Medical Assistant who can partner with our Primary Care clinical and non-clinical staff to test out new ways of delivering exceptional care to our patients. The Medical Assistant is an integral part of our diverse team, embracing our culture of well-being and kindness, and contributing to constant improvement. Responsibilities include a hybrid of on-site and off-site work with the goal of providing a seamless, integrated experience for patients and care teams. This role will be part of a team that will frequently prototype new ideas, including digital tools, care team roles, and workflows, that may be used in designing for the future of ambulatory care across Mass General Brigham Integrated Care. As an organization looking to invest in your professional growth, there will be opportunities for this role to learn, grow, and participate in improvement projects.
What You'll Work On
The Medical Assistant will be primarily accountable for:
Assuring efficient patient flow management for in-person and/or virtual visits
Assisting the provider and/or nursing staff with patient care before, during, and after the visit including but not limited to: Rooming, data gathering and documentation, patient examination, procedures and treatments as directed, follow-up communication, patient education, and responding to needs to expedite visits and keep on schedule
Functioning as an integral part of the team by collaborating with clinical and administrative staff on clinical quality, process improvement, and other initiatives that promote a culture of innovation and excellence that delivers a high standard of care
Serving as a process advocate and coach in the practice and organization
Improving patient experience by interacting with patients in a professional, friendly manner consistent with their needs
MA Responsibilities include:
Assuring patient Medical Record is complete prior to the visit and preparing patient for examination (may happen in person or virtually):
Checks patient's identification using two identifiers
Documents chief complaint and symptom(s) in the medical record
Documents interval medical and family history in the medical record
Reviews current medication list in Epic and prescriptions that need to be renewed
Documents all drugs and other allergies
Reviews record for immunization and other health monitoring needs
Instructs patient in how to prepare for the physician or nurse practitioner
Vital Signs and Exam Preparation (in person):
Obtains age-appropriate vital signs and other measurements appropriate to visit
Anticipates / sets up special equipment and/or supplies needed for the visit
Alerts the physician or nurse practitioner when patient is ready and communicates pertinent clinical information
Cleans and prepares room for next patient
Assists the Provider and/or Nursing staff with patient care during the visit
Adhering to hand hygiene and standard precaution guidelines, employing additional precautions as appropriate
Assuring efficient patient flow (may happen in person or virtually):
As applicable, assists patient through visit wrap up process when visit is complete
Responds to needs to expedite visits and keep on schedule
Collecting specimens and performs CLIA-waived tests according to protocol (in person).
These tests include but are not limited to:
Stool for occult blood
Rapid strep testing
HCGs (pregnancy tests)
Obtain throat cultures
Assist with collection of gynecologic specimens for STI and Pap Smears
Assisting provider and nursing staff with patient examination, procedures, and treatments as directed (in person):
Performs other tests, procedures, and treatments as directed. These include but are not limited to:
Visual acuity tests
Simple dry, sterile dressings
Electrocardiograms, office spirometry, peak flow, administration of nebulizer treatments
Maintaining neat, clean, and safe exam rooms and treatment areas (in person):
Assures patient care areas are neat, clean, professional-looking
Assures exam and treatment rooms are properly stocked, equipped, and secured as applicable
Assures all equipment is in good working order
Cleans exam rooms and equipment after each patient use per office protocols
Document testing / results per practice protocols
Using appropriate flow sheets and screening forms for chronic disease management
Assisting the Provider and Nursing staff with work outside the visit related to managing a panel of patients (may happen in person or virtually):
Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed by a physician, nurse practitioner, or nurse
Assists physicians, nurse practitioners, nurses, and navigators in coordinating care with / making referrals to community agencies for non-clinical services
Please apply with a resume and cover letter that answers the below questions:
What attracted you to MGB Integrated Care? Why?
Which of your relationships do you value most? What do they mean to you? How did you form these relationships and how do you sustain them?
What does good leadership look like to you?
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.