Senior Level Technical Support at CBIZ

Posted in Other 6 days ago.

Location: San Francisco, California

Job Description:

Job Description

CBIZ has been honored to be the recipient of several national recognitions:

  • 2020 Best Workplaces in Consulting & Professional Services by Great Place to Work®
  • 2020Workplace Excellence Seal of Approval by the Alliance for Workplace Excellence
  • Top 101 2020 Best and Brightest Companies to Work For in the Nation
  • 2020 Healthiest 100 Workplace in America
  • 2021 Top Workplaces USA

Job Purpose / Objective

• Responsible for the execution and oversight of specific technology assignments related to
support, maintenance, complex analysis, troubleshooting and resolution
• Provides leadership and mentoring to staff

Essential Functions and Primary Duties

• Utilizing our business process, plans, evaluates and manages the execution of assigned projects
• Develops and maintains software, operating systems and hardware technology
• Administers, maintains, develops and implements policies, procedures and best practices
• Has expert knowledge of commonly used concepts, practices and procedures within job scope
• Identify and review opportunities and implement recommendations for improvement to mitigate
risk and optimize technology
• Prepare formal project plans maintaining an awareness and an updated status of projects that fall
within span of responsibility
• Provide leadership and mentoring opportunities to staff

Qualifications Required

• College Degree or equivalent required
• 6 years related experience
• Expert technical knowledge
• Knowledge of industry regulations
• Ability to lead and coordinate the team activities of others
• Ability to formulate, document and recommend new policies and procedures
• Able to work in and lead a team
• Demonstrated ability to communicate verbally and in writing throughout all levels of an
organization, both internally and externally
• Ability to travel as required by business and on-call availability

Reporting Relationships

• Minimal supervision required; may have supervisory responsibilities

Discretion and Independent Judgment

• Strong level of independent judgment

Decision-Making and Consequences of Error

• Makes decisions involving sizeable consequences of error
• As needed, involves the right people in the decision-making process

External Contacts of Position

• Clients
• Vendors

Internal Contacts of Position

• Peers and support staff
• Other business partners

To perform this job successfully, an individual must be able to perform each essential function
satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions of this job.

The above statements are intended to describe the general nature and level of work being performed by
individuals in this position. The statements are not intended to be an exhaustive list of all responsibilities,
duties and skills required of individuals performing in this position. Understand the essential duties of this
position may change at any time, according to the needs of CBIZ.


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CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages [ Link Removed ] and [ Link Removed ] .

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