Customer Support Specialist at The Toro Company

Posted in Other 7 days ago.

Location: Bloomington, Minnesota





Job Description:

JOB PURPOSE:



Provide exceptional order to invoice customer relations experience for assigned accounts. Work with customers to manage product availability and shipment consolidation in an effort to satisfy their requirements.



DUTIES & RESPONSIBILITIES:



  • Coordinate information flow, orders, and shipments to meet shipping goals of the customer(s) and division(s)


  • Produce and distribute order management reports to customers to optimize consolidation of truckload shipments


  • Process shipments for international customers in accordance with export regulations


  • Support and interact with sales and marketing, inventory analysts, distribution centers, credit, and traffic to facilitate order requirements


  • Maintain knowledge of Toro product


  • Maintain best in class responsiveness to correspondence with internal and external customers


  • Identify and communicate any issues which would delay or impede prompt shipment of orders


  • Document and update departmental procedures as needed


  • Take lead in periodic projects and activities such as LEAN process improvements


  • Complete ongoing learning and education to ensure competence with growing and changing needs of the corporation


  • All other tasks and projects as assigned





SPECIFICATIONS:



  • Bachelor's degree, with a minimum three (3) years related experience


  • Excellent verbal communication skills to effectively communicate


  • Proficient written communication skills to effectively communicate


  • Ability to organize, assemble, and arrange resources to meet goals


  • Skilled data entry and system navigation skills


  • Ability to maintain composure during stressful situations, remaining focused on the ultimate objective


  • Strong interpersonal skills to support interaction and development of relationships with a wide-range of internal and external customers


  • Capacity to work independently as well as within a team-oriented and collaborative environment


  • Proficent in Microsoft Office programs, including strong keyboarding skills


  • Experience with order related systems; SAP and product knowledge and configurations desired


  • 0 to 10% travel (domestic and international)





JOB DIMENSIONS:



Support the Toro divisions as primary contact for multiple accounts. Position sits in a cubical/office setting at our corporate campus in Bloomington, MN.


We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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