Rep Medical Group Scheduling at Tower Health

Posted in Other 6 days ago.

Location: West Reading, Pennsylvania

Job Description:


The Medical Group Scheduling Representative (MGSR) is responsible for accurately coordinating and scheduling complex diagnostic procedures and obtaining pre-registration information, including demographics and insurance, as well as verifying and communicating authorization requirements.

The MGSR conducts physician office/patient interviews, collects clinical information in response to scheduling questions.

The MGSR explains procedure guidelines and necessary patient preparations, and coordinates with clinical departments regarding protocols, STAT appointments, and modifications to normal scheduling protocols.

Our MGSRs are part of a dynamic, energetic and upbeat Call Center environment.


Education Requirements

  • High School Diploma or GED


  • Customer service experience required

  • Excellent communications and interpersonal skills

  • Medical terminology and healthcare experience a strong plus

  • Call/Contact Center experience a plus

Required Skills

  • Computer Skills to include use and navigation

  • Customer Service Skills

  • Excellent Communications Skills

  • Excellent Interpersonal Skills

  • Keyboarding

  • Multi Line Telephone Operational Skills

  • Multitasking

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