Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we've been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.
About This Job
The Utility Collector will work closely with the Supervisor and collection staff to ensure proper handling of specialty work queues that require special attention. Additionally, they will function as a subject matter expert and assist collectors with account handling issues in the absence of a Supervisor. Some phone work and direct contact with customers is expected.
Maintain information on deceased accounts
Review assigned workgroups
Act as subject matter expert and assist with new hire training
Monitor team voicemail and shared outlook mailbox
Move funds using internal systems, such as Universal Maintenance Database
Handle escalated calls as needed
Monitor various "special handling" lists
Follow-up on ancillary product cancelations
Manage HUD/SCRA/BK Loss Mitigation and impound notices
Maintain State and National follow up through CPI verification, skip claim paperwork and special action and reports
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Strong understanding of collection management software like TSYS, SHAW, DM9, etc.
Excellent customer service skills
Informal leadership skills with desire and ability to mentor team members
Ability to maintain a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Strong level proficiency with Microsoft Word, Excel and Outlook
Education & Experience
High School Diploma or equivalent combination of education and experience required
2+ year collections experience required
1+ year skip tracing and/or credit bureau experience required
Location: 811 Main St, Kansas City, Missouri 64105