Summary: Responsible for all word processing needs and clerical duties, to include but not limited to, making copies and filing.

Schedule: Monday - Friday: 7:30 AM - 4:30 PM with one evening of work (Wednesday 11:30 AM - 8:30 PM)

Essential Duties and Responsibilities: Responsible to the Director. Performs word processing and clerical duties. Produces a variety of standard documents, such as correspondence, form letters, reports, tables and other printed materials. Work requires skill in typing, knowledge of grammar, punctuation and spelling. Ability to use reference guides and equipment manuals. Performs familiar, routine assignments following standard procedures, seeks further instructions for assignments requiring deviations from established procedures. Programs operate with the understanding that the Federal or State Contracting Authority and/or Executive Management has the right to modify their operating standards, to include staffing requirements and qualifications, as needed, to ensure quality and continuation of services. These changes may affect your qualifications for continued employment in this specific job category or classification.

Provides Bookkeeping and Record Keeping: Maintains bookkeeping documents, accounts for funds; reconciles and submits monthly billing; subsistence collection, and assists with population projections.

Maintains Resident Records and Provides Intake/Discharge Functions: Coordinates all referral, admission and discharge functions for participants assigned to the program; maintains accurate resident records, generates resident disciplinary procedures, reports and statistics schedules, and assists with subsistence collection.

Provides Office Administration Support: Including, but not limited to, word processing, data entry using FreshStart Client Management System and Microsoft Office, phone coverage, sorts and distributes mail, orders and maintains all office supplies and equipment; manages all forms.

Maintains Liaison Activities: Maintains cooperative and effective liaison activities with the program staff, supervising authorities, residents, and other agencies and community groups.

Maintains Working Knowledge of all Procedures and Policies: Statement of Work, Physical Plant and Operations Manuals; to include but not limited to: Emergency Drills, Life Safety, Facility Sanitation, Escape and Unusual Occurrence Procedures.

Work Schedule: In the event of a work stoppage, work the hours necessary to staff the center; attends and participates in all required appointments/meetings on site, within the community, the court system or at other off-site business related location.

Other: Communicates all relevant information to supervisory staff regarding residents, facility and agency concerns. Responsible for general housekeeping of their work space to include: dusting, polishing, vacuuming, and empty of trash.

Competencies

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  Ethics - Upholds organizational values, treats everyone with respect, works with integrity and maintains confidentiality.


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  Customer Service - Responds to requests for service and assistance


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  Planning/Organizing - Provides timely responses (oral and written) to residents, management and government agencies; prioritizes and plans work activities; ability to multi-task and use time efficiently.


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  Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time.


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  Quality - Demonstrates accuracy and thoroughness.


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  Dependability - Follows instructions, responds to management direction, completes tasks on time or notifies appropriate staff with an alternate plan. Works required hours.


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  Initiative - Self-starter and asks for and offers help when needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

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  Education and/or Experience - High School diploma or GED and at leave one (1) year of paid word processing and/ or secretarial experience. Must be at least 21 years of age.


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  Certifications and Licenses - Obtain CPR and First Aid Certification, RAM and Defensive Driving Certifications within two weeks of employment; retain current certifications throughout employment and possess and maintain a valid driver's license with no restrictions which would prevent and/or prohibit the ability to perform job duties, as required.


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  Computer Skills/Office Equipment - Has proficient knowledge of the most current version of Windows or XP operating systems, Microsoft Office, Word and Excel. Understands basic PC concepts (files, file paths, copying, and pasting, deleting, and moving files). Common office machinery to include, but not limited to adding machine, calculator, telephone, fax, copier, scanner, postal machine; and the ability to pass required computer proficiency test prior to hire.


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  Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. The ability to write reports and correspondence and the ability to speak effectively.


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  Mathematical Skills - Ability to add, subtracts, multiply, and divide. Ability to determine fractions and percentages.


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  Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


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  Other Requirements - The ability to pass and criminal background checks. The ability to travel overnight when required. The employee must have reliable transportation to meet the requirements of this position. The use of the employee's personal vehicle may include, but not limited to, travel to and from meetings and businesses.


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  Other Skills - Within your Introductory Period you must become proficient with the following: Kiosk, Security Alco-Blow, Alco-Sensor, Metal Detector, Urine Testing, Fire Suppression equipment and FreshStart System. You will also be required to become proficient with future equipment applications as they are introduced and incorporated into our program operations.

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear; use hands to finger, handle, or feel; bend or reach with hands and arms. The employee must have the ability to perform facility, vehicle and property searches; fingerprint and "pat-down" residents. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. The employee is occasionally required to stand, or walk. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee may be required to drive a company and/or personal vehicle to meet the requirements this position.

Work Environment

The noise level in the office work environment is usually moderate with the exception of life safety alarms which are sounded during monthly emergency drills and periodic systems inspections.