The Regional Manager, Operations is responsible for planning, leading, organizing and executing operations to maximize productivity while meeting all CIOX Health, client, and regulatory service requirements This position focuses on customer service, growing, strengthening and retaining client relationships while providing guidance and leadership for regional associates.
Growing medical records company, tremendous growth opportunities both locally and nationwide
Motto: Deliver awesome, win together and make a difference
Full Time position Monday - Friday 8am - 4:30pm
Onsite and remote opportunity, managing 20+ employees, multiple locations across NJ and PA
#ZR
Responsibilities
Leadership Responsibilities
Implement industry best practices to maximize productivity as measured by correctly completed medical information request per unit of time
Establish site, team, and individual performance objectives to include productivity, quality, and customer satisfaction
Create, and manage multiple full-service or clinic route accounts within the district.
Escalates customer issues/concerns/problems in a pro-active and timely manner to retain an account.
Demonstrates a solid understanding of the meaningful operational metrics and utilizes this information to manage his/her book of business.
Monitors monthly franchise financial statements
Works with the field supervisors and staff to achieve desired results on expenditures, productivity, and volume.
Coordinates with Sales & Account Management to introduce and market new products and services offered by the Company
Recruits and hires competent, qualified staff commensurate with defined job responsibilities.
Ensures that staff is oriented, trained and the competence of staff is assessed (including but not limited to ROI & HIPAA), maintained, demonstrated and improved continually.
Understand and utilize CIOX's Health method of compensation for the representatives and administer bi-weekly time management.
Conducts accurate, meaningful & timely performance appraisals; issues commendations; conducts performance improvement progressive disciplinary actions and makes recommendations for discharge actions and such recommendations will be given particular weight; and carries out all other personnel actions fairly and consistently, according to policies, procedures and laws/regulations.
Troubleshoot equipment issues and work with Help Desk to resolve all escalated matters.
Carries out responsibilities in accordance with CIOX Health policies and procedures and applicable regulations, including HIPAA, state/federal regulations related to operations, and labor regulations.
Maintain professional behavior at all times
Confidentiality
Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.
Customer Service Skills
Coordinates with Sales/Account Management to conduct monthly customer account review meetings in person with all franchise accounts as well as checking in by telephone as needed, ensuring that their needs are met, if not exceeded.
Reviews HIM Director's assessment of account performance and employee performance.
Responds to concerns in a timely and professional manner.
Performs other duties as identified and/or assigned.
Qualifications
A High School Diploma or GED is required
Bachelor's degree in Business/Medical Management or equivalent experience
Minimum of 2 years management experience in a healthcare environment preferred
Must have valid driver's license
Driving record and Proof of Insurance that is acceptable per company's driver policy
Professional office/customer service experience
Proficient knowledge of Microsoft Office including Word and Excel
Knowledge of medical business office or healthcare revenue cycle software is a plus
Must be motivated self-starter, proactive, a leader, and have a positive outlook/outgoing personality
Must be able to handle multiple tasks at one time
Typing skills (50 wpm)
Must be able to use fax, copier, microfilm machine
Must be willing to learn new equipment and new processes quickly
Must have strong analytical skills
Must have excellent leadership and good decision making skills
Ability to travel at least 60% of the time
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
