Kforce has a client in Allen, TX that is seeking an experienced Customer Success Executive to join their growing team for a remote role.
Summary:
In this role, the remote Customer Success Executive will be responsible for the partnership between us and our Top Tier Enterprise and Mid-Market clients, driving value realization and return on the client's investment, and is the highest point of escalation for client concerns. The Customer Success Executive works collaboratively with the Sales, Deployment, Development, and Operations teams across the company as an advocate of the customer and to ensure excellent delivery of services. If you are passionate about your client experience, driving process improvements, and rolling up your sleeves to build complex client solutions, you may be just who we are looking for. Real client success comes from the heart.
Essential Functions:
In this role, the Customer Success Executive will define the on-going strategic vision for limitlessly improving the Client Success function while maintaining a clear focus on client satisfaction
Own the overall relationship with assigned Enterprise Clients and Mid-Market Clients, which include: increasing their adoption, ensuring their retention, and increasing their satisfaction
The Customer Success Executive will establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
REQUIREMENTS:
Bachelor's degree preferably in Business, Management, or Marketing; MBA highly desired
7+ years of relevant software experience (Client Services, Account Management)
Experience in working with SaaS Clients and in driving company strategies
Experience with business consulting, project management, complex software migrations with complex integrations, report requirement documentation, and solution selling
Client success management and business consultancy skills
Impeccable relational skills with ability to create win/win environments for all parties involved with the client
Can manage multiple projects simultaneously, work independently & with team members, and can keep all stake holders informed
Ability to quickly establish relationships and interact with business owners, executives, and senior management
Ability to adapt to a fast-paced, continually-changing business and work environment while managing multiple priorities
Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations
Demonstrated ability to deal with change and excel in high-stress situations
Good understanding of mobile, RDBMS, and web technologies
Key Competencies:
People and Teamwork: Open communication; Execution and Expectation Management; Teamwork; Coach and develop
Drive: Decisiveness; Adaptability; Accountability for Results
Entrepreneurship and Strategy: Business Acumen; Strategy and Direction; Customer Orientation
Emotional Intelligence: Empathy; Motivation; Self-Awareness; Self-Regulation; Social Skills
Behaviors:Continuous Learning; Maturity; Trust
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
