Senior Branch Representative at Unify Financial Credit Union

Posted in Customer Service 10 days ago.

Location: Huntsville, Alabama

Job Description:

Unify Financial Credit Union

UNIFY is proud to be a drug-free, equal-opportunity employer including disability/vets.


UNIFY Financial Credit Union is one of the nation's largest 100 credit unions with a reputation for being financially sound and growth-oriented. We're expanding rapidly to meet the needs of a growing member base. At UNIFY, our team members work together to strive toward a common goal, providing superior service to our members. In doing so, we promote a culture where your ideas matter, your growth matters, and you matter. We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful


Assists Branch Manager and/or Branch Supervisor with planning and directing operational activities and staff of the branch and members with teller and Member Service duties while providing Superior Member Service.


  • Provides efficient and accurate service by processing financial requests including but not limited to, establishing new member accounts (including IRA, Trust, Term-Share certificates, and Money Market shares), online banking set-up, instant card issuance, research requests, stop payments, notary services, wire transfers and all teller transactions.
  • In the absence of branch management, oversees the daily operations of the branch including but not limited to, ensuring that lunch and breaks are followed properly.
  • Ensures that team members have full understanding of updates to Policy and Procedure, objectives, programs, promotions, features and benefits of all products and conducts branch meetings as necessary. In addition, ensures that lending functions and processes, for consumer and real estate, are being followed by team members as designated.
  • Assists branch management to ensure team members are trained, and are held accountable for achieving specific goals and sales objectives through performance.
  • Becomes Lending Certified and performs functions related to consumer lending, including accepting and inputting loan applications, loan processing, and loan funding while following lending policies, procedures and guidelines.
  • Cross-sells ancillary products on Consumer Loans.
  • Discusses and explains Pre-Approval conditions with members.
  • Processes mortgage loans through Mortgage Builder and utilizes system notes to communicate with members through the loan process.
  • Discusses mortgage rates with members while utilizing the Daily Rate Workbook and explains to members mortgage product options.
  • Ensures the locking of rates and submits the required stipulations (e.g. $500 processing fee, proof of income).
  • Discusses the Good Faith Estimate (GFE) and breaks down fees for the member.
  • Profiles the financial needs of new and existing members through open-ended interviewing techniques to identify cross-sell opportunities.
  • Participates in completing outbound calls from the available call lists and effectively cross-sell to the membership.
  • Participates in business development activities including but not limited to site visits and community events.
  • Initiates and opens additional shares for members and new memberships as necessary while explaining and promoting Credit Union products and services.
  • Provides routine to complex information concerning Credit Union services and resolves issues, if necessary, directs members to branch management for specific information and service.
  • Utilizes the Member Profile Sheet to ensure that the member has the complete benefit of the membership and to ensure the proper follow-up with the member is completed. In addition, is proficient in the Member Profile Sheet to develop branch team members to utilize it as required.
  • Participates in daily operations including but not limited to opening and closing the branch, participates in all operational audits, cash and negotiable item balancing, ordering of cash, and maintains proper inventory of branch supplies.
  • Maintains up-to-date knowledge of features and benefits of all products and services and keeps informed of changes in Credit Union policies and procedures.
  • Ensures satisfactory branch audits including but not limited to, cash and negotiable items, security, and operational processes.
  • Ensures full compliance with UNIFY Financial Credit Union Service Standards, policies, procedures, the Bank Secrecy Act and Federal regulations.
  • Becomes a Notary Public to service member needs.
  • Performs all other duties as assigned


  • Requires a high school diploma or equivalent with a minimum of two years related experience in a financial institution and a minimum of one-year supervisory/lead experience preferred.
  • Requires thorough knowledge of all Teller and New Accounts functions and Loan Processing experience, effective verbal and written communication skills and proficiency in Microsoft Word and Excel applications.

See the UNIFY Difference!

At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves.

Competitive Compensation and Excellent Benefits Package* Includes:

Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance
Dependent and Medical Care - Flexible Spending Accounts
Vacation, Sick, Personal and Holiday Pay
401(K) Plan with employer match
Education reimbursement for approved programs
UNIFY banking privileges for you and your family

*All programs subject to review and change

UNIFY is proud to be a drug-free, EOE including disability/vets. For more information on UNIFY, visit us at


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