The Practice Manager is responsible for the day-to-day operations of the dental office.
We are seeking a Practice Manager to join our team!
We are seeking a Practice Manager that is great with kids and can lead a staff of dedicated dental professionals! If you are a strong team player and looking for growth, we would love to meet you! Our ideal candidate would be positive, energetic, friendly and a quick learner. We have great benefits, team atmosphere, paid time off, great hours and more!
Our team genuinely loves kids, so we work hard to create a safe, comfortable and fun experience for every one that walks through our doors, including our staff! We focus on education and prevention, but we do it all in a playful space that fosters learning. Our team makes sure healthy always comes with a big dose of happy!
Job Summary: Responsible for meeting financial performance and revenue growth goals while managing the operations of the practice and ensuring an excellent patient experience. Establishes systems and processes which result in patient satisfaction, patient retention, case acceptance, employee engagement, provider engagement, and financial performance. Responsible for practice operations systems and provides support to all functioning areas, including administrative support to the front and back office.
Education/Credentials:
Bachelor's Degree in Business or related field, Master's preferred or equivalent work experience.
Job Related Experience:
Minimum 5 years progressive leadership and functional practice management experience.
Excellent communication, problem solving and leadership skills.
Coursework or on-the-job training in the fields of dentistry, business or training.
Strong retail management/customer service management and leadership skills a plus.
Experience leading a team, mentoring and coaching subordinates.
Job-Related Skills/Competencies:
Ability to make good decisions within assigned scope of authority. Exceptional critical thinking skills.
Ability to effectively supervise, lead, develop, and coach staff.
Ability to control expenses. Strong business acumen.
Ability to support and effectively collaborate with other departments to achieve results.
Ability to plan ahead, and to prioritize and coordinate activities, services, schedules or programs.
Ability to plan, assess, communicate, and develop employee performance.
Major Duties and Responsibilities:
Manages office staff, provides problem-solving, decision making, planning, delegation, and conflict management when needed.
Build and maintain a positive office culture.
In coordination with Regional Director of Operations and Human Resources, select and orientate office staff.
Evaluate staff performance and submit performance reviews, Ensure 100% of staff complete required learning modules on time.
Conduct practice staff meetings on a regular basis.
Works with employees to facilitate complaints/concerns and resolve as needed.
Responsible for on-boarding and training for new employees.
Implement office policies which establish best approaches which result in achievement of performance goals, including patient satisfaction, access, employee engagement, provider engagement, financial performance and successful growth.
Meets or exceeds annual NPS targets through implementation and sets action plans as needed.
Provide needed information to other departments, (i.e. Human Resources, Marketing, Finance, etc.) to support compliance with established policies.
Ensure that needed information and documentation is provided to support revenue cycle activities.
Act as an interdepartmental liaison between the practice and other departments and entities.
Responsible for reporting any safety-related incident in a timely fashion, including workers comp, through the appropriate tool; attends all safety-related training programs; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
Monitors and ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
Completes all company mandatory modules and required job-specific training in the specified time frame.
