Posted in General Business 30+ days ago.
Type: Full-Time
Location: East Rutherford, New Jersey
Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems. It is a challenge that demands the skills of a financial service professional and the intelligence of an academic—all combined with a passion for public service.
This position will offer workplace flexibility e.g. working remotely or on site as needed/ desired during the week. Employees can expect to be in the office weekly as needed for meetings and team collaboration and should live within a commutable distance. The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person a couple days a week.
What we do:
The Wholesale Product Office (WPO) is responsible for the management, operation, support and development of wholesale services (Fedwire Funds Service, Fedwire Securities Service and National Settlement Service), which includes developing new services, service enhancements, and pricing models, and ensuring the technology used to deliver the wholesale services is secure, resilient, and satisfies business requirements. The WPO carries out our mission through teams operating out of the Federal Reserve Banks of New York and Minneapolis, and a network of essential Reserve Bank service providers.
Our team is responsible for the operation and administration of distributed payments systems supporting the high-value, high-availability Fedwire businesses in our Depository Institution Testing Environment (DIT). We ensure Wholesale Services are available according to their business requirements while providing premium customer service to the Federal Reserve System districts and other application users.
Youmust be able to work Monday through Friday and occasional Saturdays. The Federal Reserve Bank has implemented social distancing, mask wearing, temperature checks, and other related protocols to keep you safe in light of the current pandemic situation.
Your role as a Testing Support Analyst:
Monitor the DIT Fedwire Applications and Operating Systems including the completion of the daily checklist of activities which are critical in meeting the Service availability target for customer processing.
Actively identify and resolve issues, share operation activity, and escalate accordingly to management.
Contribute to the analysis and reporting on testing problems and operational issues.
Assist with projects, work group initiatives, and developing operational/technical procedures.
Help draft internal technical test scripts and checklists for multiple Fedwire applications in the DIT.
What we are looking for:
Associates degree in business or computer technology, or equivalent combination of related education and/or experience.
Three years of experience in technical operations to include customer service.
A base knowledge of critical production environments and payment systems. Knowledge of Fedwire business is highly desirable.
Experience with distributed computer processes and environments.
Strong analytical, problem-solving, critical thinking and decision-making skills.
Proven ability to think clearly and remain calm when confronted with critical operational issues.
Strong written and verbal communication skills to share operation activity and business status with area management and appropriate stake holders.
Advanced proficiency using standard business applications and software.
Demonstrated ability to work effectively both independently and as part of a team.
Ability to interact with a variety of staff and management and maintain effective working relationships across the organization.
Benefits:
Our organization offers benefits that are the best fit for you at every stage of your career:
Fully paid Pension plan and 401k with Generous Match
Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)
Subsidized Public Transportation Program
Tuition Assistance Program
Onsite Fitness & Wellness Center
And more
The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
Incumbent must be fully vaccinated against COVID-19, unless the Bank grants an exemption based on a medical condition or sincerely held religious belief.
Candidates must undergo an enhanced background check and will be tested for all controlled substances prohibited by federal law, to include marijuana.
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Salary: $90,200.00
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