Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.
Primary Role
Supervises the day-to-day management and operations of water and/or wastewater systems within field operations, ensuring cost effective, high quality customer service and operational reliability. Serve as primary customer and municipal client interface within assigned area.
Key Accountabilities
Establish, maintain and continuously improve the health and safety culture within an operational area. Create an environment of accountability and implement high performance safety programs, including the provision of resources, time, equipment and training.
Implement best operating practices to promote continuous improvement, innovation and excellent customer service. Implement operations strategies and direct and manage the field operations for water and wastewater operations within an operational area. Provide operational input to annual business plans, control budgets for responsible areas and ensure that operational and financial targets are met or exceeded.
Lead, motivate and develop staff in assigned operations areas. Build shared commitment to improving business performance, and develop both individual and team capabilities. Drive performance by linking business units' objectives to company goals and values. Communicate a shared vision, energize and empower staff, and champion inclusion and diversity.
Establish relationships with and serve as operational contact for customers, political and civic leaders and other key external stakeholders. Support and assist in maintaining and enhancing such relationships area-wide.
Work with engineering staff to develop the strategy and priorities for capital investment programs and drive the effective implementation of such programs.
Support the business development function in an operational area. Assist in due diligence and operational analysis and ensure effective integration and performance of acquisitions and contract operations.
Knowledge/Skills
Extensive in-depth knowledge of the regulated water and/or wastewater utility business and its operations
Knowledge of the applicable regulations, requirements and trends impacting the water and/or wastewater business, as it exists throughout American Water locations and areas of new business opportunities
Knowledge of the assessment of operating practices and the establishment of best practices.
Computer literacy. Strong skills in the use of Microsoft Office Suite (Word, Excel, Teams, Outlook) SAP, GPS maps, payroll/time entry systems.
Good verbal and written communication skills (e.g. presentation, listening, report writing)
Financial analysis skills, including budget management and general accounting knowledge.
Experience/Education
Minimum of 5 years water and/or wastewater utility experience, with 2 years of successful direct employee supervision preferred
Bachelor's degree in operational discipline, management or related discipline or equivalent experience.
Preferred DEP certification within functional area.
Competencies
Collaborates
Champions safety
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning
Other
Daily travel throughout an individual area or district of responsibility. Occasional travel outside of individual area or district.
Join American Water...We Keep Life Flowing™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
