The primary role of the Maintenance Supervisor is to oversee the maintenance program for the community and preserve the value of the asset. The Maintenance Supervisor maintains the integrity of the community at all times to provide a safe and secure living and working environment. The Maintenance Supervisor is a customer centered individual who possesses the organizational and leadership skills necessary to run an efficient maintenance team.
Reports to:Community Manager
Direct Reports:Maintenance Technician, Groundskeeper
Roles and Responsibilities
The duties listed below are an outline of the Maintenance Supervisors responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.
General
Organize maintenance staff meetings and any special or emergency meetingsMaintain a clean, professional, and OSHA approved work environmentReport time and attendanceDirect the maintenance operations of the propertyMake daily inspections of the communityImplement and maintain a preventative maintenance programUnderstand and adhere to the Landmark Properties policies and proceduresEnsure confidentiality of resident and company informationAssign tasks, supervise and evaluate vendors
Financial Management
Participate in developing the annual budget and turn budget for the maintenance categoriesOrder necessary supplies and parts within the confines of the budgetEvaluate and implement cost cutting strategiesAssist the Community Manager with the bid process for capital projects and turn contractsProvide documentation/receipts for all company purchases
Personnel
Manage maintenance staff including hiring, ongoing training, and developingAssign tasks, supervise and evaluate staff
Customer Service
Understand the needs and expectations of residents and exceed their expectationsDevelop a sense of community among the residents and staffMaintain active and effective communication with residents and parentsFollow up on completed maintenance requests to ensure the resident is satisfiedMaintain a positive community environment for both residents and associates and encourage participation in events and activitiesAssist the Community Manager with organizing and implementing a successful turnEnsure service requests are completed in a timely mannerBe available on weekends and after hours for emergency calls
Risk Control
Understand, communicate, and enforce community safety, emergency, and fire evacuations policies and procedures, providing emergency response and referral services and resourcesDocument and address behaviors of residents that violate the law or the community lease agreementIdentify and address safety and security risksPrepare and submit incident reportsHandle emergency situations in conjunction with the corporate team
Environment
The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditionstoxic or caustic chemicals, and outside weather conditionsThe noise level in the work environment is usually moderate
Physical Demands
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.The employee must occasionally lift and/or move up to 50 pounds.Specific vision abilities required by this job include close vision, distance vision and ability toadjust focus.