The Supportive Housing Programs (SHP) and Rental Assistance Programs (formerly Shelter Plus Care) are programs of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Under the supervision of the Supportive Housing Manager, the individual in this position will provide assessments, case management services, brief goal-oriented counseling, advocacy, and housing retention services to individuals living independently. The Case Manager will be responsible for outreaching to local landlords and other housing providers in order to establish lasting working relationships to expand the housing stock available for consumers in Homeless Programs.
If hired for this position, applicant will be required to provide proof of full vaccination for COVID-19 prior to the start date; or have a valid religious or medical reason qualifying the applicant for an exemption (that may or may not require accommodation). The applicant will need to have the qualifying exemption.
This is a temporary position that is funded for 3-6 months.
Hourly rate range: $30 - $35, hourly
ESSENTIAL FUNCTIONS
Establish and maintain a caseload and conduct Needs Assessment interviews (related to psychosocial, mental, and physical health, housing, income, AOD services, legal, etc.); as well as VI-SPDAT.
Meet with clients weekly to assist in developing and monitoring a case/life/treatment plan
Assist client in obtaining appropriate identification, as well as benefits such as Medi-Cal, SSI, GA, Cal Fresh and other benefits, and services immediately upon program entry.
Identify, support, and closely coordinate client’s access to resources and services related to Needs Assessment outcomes. Referrals to: Housing Specialists, Income Specialists, Mental Health Case Managers/Clinicians, Healthcare for the Homeless Community Health Workers and Nurse Practitioners, Alcohol and Other Drug Access Line/AOD Counselors, legal services, other referral sources as needed.
Support client to access community resources by transporting, accompanying, and coaching client when navigating community resources. Agency vehicle provided.
Maintain client files and associated case management documentation that include case notes, documentation, and electronic records on the Homeless Management Information System (HMIS).
Completes HMIS standardized forms. Submit completed forms to the appropriate staff member within 24-hours of service.
Educate clients on daily living skills to improve self-sufficiency, build authentic rapport to support clients’ goals on an ongoing basis.
Facilitate relationship-building with clients and their family members, including family reunification meeting and conflict resolution as needed
Regularly report and coordinate client progress during multi-disciplinary team case conference.
Attend all required meetings, trainings, and case conferences.
Submit reports to the Program Manager as required.
Other duties as assigned.
Develop relationships with local housing agencies, property managers, and landlords to create and identify housing options and opportunities for clients
Respond to community phone calls and email inquiries regarding housing resources and supportive services in Contra Costa County.
Periodically evaluate each resident’s apartment for safety hazards, food and kitchen supplies.
Support consumers in tenant/landlord conflict resolution as required.
JOB QUALIFICATIONS
Possesses effective communication skills and the ability to work independently and cooperatively.
Thorough knowledge of homelessness, mental health, substance abuse, HIV and cultural diversity issues.
Have a good knowledge of community and support service resources for special needs populations.
Have a strong knowledge of Motivational Interviewing, Trauma Informed Care, and Harm Reduction models.
Excellent communication skills, professional demeanor, sound judgment, and strong organizational skills
Ability to work in fast-paced and high-stress environments
A successful applicant will be fingerprinted and must pass the criteria used by the State of California to screen for criminal convictions that would be deemed detrimental to working with youth.
Ability to work with diverse populations.
Ability to communicate clearly, both in verbal and written forms.
Good computer skills (Word, Excel, HMIS systems, data entry, Outlook) required.
Ability to be supportive and provide guidance in a non-judgmental manner.
Education/Experience
Bachelor’s Degree from an accredited college or university in Public Health, Health Services Administration, Social Work or a closely related field.
One (1) year of full-time housing case management, or its equivalent, experience in a social services or mental health program providing services to homeless persons. OR
Three (3) years of full time, or its equivalent, experience working in a program serving homeless persons.
DESIRABLE QUALIFICATIONS
Applicants who are bilingual in Spanish or Southeast Asian languages are encouraged to apply.
Experience working in Contra Costa County and knowledge of social service providers in the area
PHYSICAL DEMANDS
Stand Frequently
Walk Occasionally
Sit Frequently
Handling / Fingering Frequently
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
See Constantly
Taste/ Smell Not Applicable
Not Applicable Not required for essential functions
Occasionally(0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5+ hrs/day)
WORK ENVIRONMENT
Various environments depending on job necessities can include, but not limited to; General Office Setting, Homeless Shelter, Field work within Contra Costa County
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.
Experience
Required
1 year(s): full-time housing case management, or its equivalent, experience in a social services or mental health program providing services to homeless persons.
Education
Required
Bachelors or better in Public Health or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
