Responsible for maintaining and displaying Levy standard steps of service and showcase quality in regards to concessions. Executing "The Levy Difference," while providing friendly and efficient service to guests and teammates.
Major Areas of Responsibility
Operations
Understands all menus, product offerings, packaging and pricing
Ensures all concession areas have proper displays and merchandise
Executes all security, safety and sanitation standards
Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession event
Follows and executes preventative maintenance schedule as set forth by the General Manager
Has strong attention to detail
Holds team accountable to steps of service to deliver great guest service
Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
Ensures team members have the tools necessary to complete their jobs
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Acts as a liaison with team, including partner's operational team, Levy team and other areas as needed to ensure efficient operational performance
Executes all menus, promotions and programs as outlined by the General Manager in accordance with Levy standards
Controls
Ensures that all security, safety and sanitation standards are achieved
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Reviews opening and closing inventories for accuracy
Executes required daily reporting in a timely manner
Ensures required department reports are completed and information is compiled at month end closing
Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
Ensures proper cash handling procedures are in place
Ensures complete maintenance and on-site training of the current POS system is being performed Provides historical event information for future financial projections
Provides labor forecasting for each concession event within desired target
Provides labor and product waste analysis for each concession event
Ensures all overages and shortages are investigated, documented and logged, reviewing all instances with the General Manager
Team
Uses all performance management tools to provide guidance and feedback to team
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains and develops team members according to Levy guidelines
Secures and trains all non-profit organizations according to Levy guidelines
Displays a positive attitude towards team members
Mentors department managers to develop their skills and leadership abilities
Job Requirements
Able to communicate effectively with management team, guests and team members by speaking and comprehending English
English reading, writing, math and computer skills required
Ability to taste and evaluate food and beverage products
Must be flexible with schedule and able to work different shifts
Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
Ability to use hands in using office equipment, including the computer system
Ability to talk and hear to conduct phone correspondence
Close vision and focus capabilities to view computer screen and company documents
Levy is an equal opportunity employer. At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
