FBD Partnership, L.P. is the leading, global manufacturer of frozen beverage dispensers located in San Antonio, Texas. With a customer-first business philosophy and a team dedicated to the highest product quality, FBD develops and manages strong, long-term relationships with customers in the quick-service restaurant, convenience store, theater, and theme park industries. Our Vision is to be the innovation leader in dispensing fun, frozen, and healthy treats to the world. Our Purpose is to deliver joy though a reliable and fun frozen experience. We accomplish our Vision and Purpose by demonstrating our guiding Values which are: Service- serve a purpose greater than ourselves; Innovation create solutions to problems; Commitment work hard together; and Excellence- develop knowledge in yourself and others.
Summary:
The Technical Service Representative will be responsible for providing technical expertise to internal and external customers and service agents.
Essential Duties and Responsibilities:
Interface with customers and service agents on technical questions and troubleshooting on FBD equipment and follow-ups; both over the phone and occasionally on-site.
Provide customer support on inquiries to parts and warranty.
Processes warranty claims and order entry on warranty parts.
Records and reports all warranty calls.
Process incoming manage service dispatch and follow-ups.
Issues corrective action for customer complaints.
Back up for order entry on warranty parts.
Assist with PMs with Manage service locations and field support requests.
Other duties as needed and assigned.
Sporadic travel may be required.
Minimum Qualifications - Education/Experience:
High School Diploma or equivalent required.
Ability to work with little or no supervision.
Excellent communications abilities.
Must be well organized and very detail oriented.
Able to interface professionally and responsibly with customers and visitors.
Ability to deal with pressure intensive situations diplomatically and calmly.
Computer literate Basic knowledge of MS Office applications (Word, Excel, Access).
Knowledge of beverage equipment is a plus.
Ability to troubleshoot problems with FBD equipment, minimum 3 months of experience in Test or trouble-shooting Department.
Valid drivers license and good driving record.
Physical Demands:
While performing the duties of this job, the employee must constantly: sit, type, see, hear, and have eye/hand/foot coordination.
While performing the duties of this job, the employee must frequently: talk, walk, reach, grasp, lift and carry paperwork.
While performing the duties of this job, the employee must occasionally stand, push, or pull.
The employee must frequently lift and/or move up to 1-5 pounds and occasionally lift up to 20 pounds.
This position works in a typical office; however, must travel back and forth though a manufacturing facility as needed.
The noise level in the work environment is usually low to moderate.
Perform job duties for up to 10 hours a day and work overtime during special projects.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Specific hearing abilities required by this job include having to hear and communicate over the phone and in person in a noisy environment and having to hear alarms and bells in manufacturing areas.
