Job Description:

Customer Service Representative - Work From Home Newburyport, MA -
Freedom Fertility - $1,500 Sign On Bonus!
Have you heard? Express Scripts and Freedom Fertility Pharmacy are now part of Cigna.
Together, we've got big plans. How big, you ask? We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that's only the beginning. Read on to learn more about working with us.
Ready for a job that encourages you to use your communication and problem solving skills? If so, prepare to use those skills to help your patients' dreams of having a family come true! As a Customer Service Representative at Freedom Fertility, you'll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job - you'll work for a company that truly cares about people while helping our patients achieve happiness.
Here's a little more on how you'll make a difference:

• Ensure process efficiency - Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.


• Pay attention to detail - Accurately obtain and enter patient information, including shipping, insurance and payment information.


• Be a team player - Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action.

Why join us?

• $1,500 sign-on bonus*


• Health coverage effective day 1 (including medical, dental, vision)


• Holiday, PTO and OT pay


• 401K with company match


• Tuition reimbursement


• Fun, friendly and unique culture - bring your whole self to work every day!

What you need to do the job:

• An empathetic and fun-loving personality with a few good jokes on the ready


• High School Diploma or GED required


• Excellent customer service, organization and time management skills


• PC skills including knowledge of Microsoft Office Suite and Internet

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.
*Sign on bonus: 50% paid after 90 days of employment and 50% paid after 180 days of employment
About Cigna
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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