Location: North Wales, Pennsylvania, United States, 19436 Function: Other
Job Summary
The Key Account Manager (KAM) will manage a defined number of key accounts and be responsible for managing the customer relationship. This person will be deeply involved in the coordination of activities to ensure the business plan targets are achieved or exceeded. Must be a strong driver with an entrepreneurial and team-building mindset to work within the Mechanical Solutions organization to grow sales.
Responsibilities
Serves as a point of contact with our customers, communicating with them regarding schedule for both production and on-going projects, coordinates with Program Management, Engineering, Quality, Planning, Operations, and other departments as necessary to resolve customer issues.
Manages customer accounts through contract and order administration using customer portals to retrieve and analyze data for input into our ERP system.
Responsible for managing a number of existing customer accounts and expanding business by acquiring new customers and cross-selling and up-selling to existing ones.
Receives and reviews requests for pricing, quotations, and proposals. Works together with the Proposal Manager, Business Development, Finance, Supply Chain, Planning, Operations and other departments to prepare bids for submittal. Provides responses to bids in accordance with Federal Acquisition Regulations (FAR), Truth in Lending Act (TINA), and certified cost and pricing data standards.
Works together with the Director of Contracts to review and analyze customer contract and purchase order terms to align terms with company standards. Responsible for administration of Customer Contracts to ensure the company and the customers are adhering to the agreed terms and conditions including price, delivery, lead-time and other terms and conditions.
Ensures the metrics provided by our customer metrics accurately reflect our delivery, quality and communication performance by closely monitoring monthly performance reports.
The actual work or number of customer accounts varies from business to business, but it usually involves:
Maintaining relationships with major customer accounts
Answering queries of the customer
Traveling to and meeting the customer in person whenever required
Cont. Responsibilities
Expanding business by acquiring new customers
Planning about how to expand business
Providing input to social media and website catalog
Manages relationships with customer base to foster an environment where complex problems are solved in a manner that instills trust and respect for all parties.
Assists in the development of the annual sales forecast plan for the assigned accounts.
Contributes to the development of new business initiatives by working closely together with Business Development to obtain, review and analyze opportunities.
Prepares and analyzes data using Microsoft Excel to be used for business analysis.
Carry and represents the voice of the customer back into the product and strategy organizations for recommendations on changes, improvements and modifications to products and technology. Suggest ideas for product evolution, new product derivatives and product variants.
Provide market intelligence on an ongoing basis.
Submit business reporting on time - booking forecasts, highlights, business opportunities funnel, and next month quarter/year plan.
Qualifications
Bachelor Degree in Business Administration/Management or equivalent work experience. Previous customer account management is required.
5 years of Account Management/Administration with high level of customer support required preferably in a manufacturing environment working with commercial aerospace and military accounts.
Ability to travel 15% + of time. All other duties as assigned.
Project Management, Industry/Product Knowledge, Decision Making, Communication Skills, Customer Account Management, Problem Solving, Organization/Planning, Self-Directed, PC Skills, Leadership.
"Pursuant to International Traffic Arms Regulations ("ITAR") and the Export Administration Regulations ("EAR"), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements."
Triumph Group and all its divisions and subsidiaries are Equal Opportunity/Affirmative Action Employers. Triumph Group provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contactTGIapplicant@triumphgroup.comto request assistance. Include the title of the position and location in the subject line of your email so we may direct your email to the appropriate person. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
"An Equal Opportunity Employer - Minorities/Females/Disabled/Veterans" We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law. Pursuant to International Traffic Arms Regulations (ITAR) and the Export Administration Regulations (EAR), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
