Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: careers@associatedbank.com

Job Summary

Under moderate supervision of Loan Servicing management, performs Loan Servicing work. Complete department specific tasks, daily, weekly and monthly and identify account information for accuracy. Takes accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas which could include customer or third party contact. Exercises some judgment within guidelines.

Job Accountabilities

• Preparing, editing, distributing, researching, reviewing, monitoring, reconciling, and remitting documents specific to Loan Servicing tasks. Remittance of loan optional insurance and debt protection products for consumer and mortgage loans.


• Provide customers, servicing personnel, and third parties timely support when handling verbal and written responses to inquiries via telephone, referral and/or letter by reviewing accounts and loan file documents. Maintain a high level of customer service by adhering to our Brand standard (clear, capable, responsive, attitude) and providing accurate information in this manner.


• Adhere to policies and procedures to ensure compliance with Bank, audit, regulatory and Investor guidelines.


• Provide customer feedback and trends in problems or situations involving various product activities.


• Work with Supervisor to update/enhance internal/SOP procedures, including but not limited to, identifying gaps in policy and/or procedure.


• Completion of other duties and special project assignments as needed

Education

• High School or equivalent combination of education and experience General Required

• Less than 2 years General office, banking, and/or related experience. Required


• 2-4 years Banking Operations / Servicing Experience Preferred

Compliance Statement

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated’s anonymous Ethics Hotline.

Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.