Division or Field Office:

Illinois Branch Office
Department of Position: Claims Department
Work from:
Branch Office, East Peoria, IL

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Exercises independent discretion or judgment in telephonically handling property claims within designated level of authority.

*This position initially reports to the branch office but may be considered for a hybrid work model in thefuture.*

Duties and Responsibilities

Contacts Policyholders regarding property claims within level of authority. Conducts investigations, interviews insureds and witnesses, inspects damage as needed and prepares estimates. Evaluates and makes recommendations regarding coverage of claims. Performs desk review of repair estimates as required.

Handles property claims within designated authority. Sets and maintains adequate reserves. Obtains and reviews reports, statements, records and related materials as required. Evaluates information to determine coverage and total value of claim. Determines payments and issues checks or declines payment as required.

Documents claim files and submits final report to file for closure.

Identifies subrogation situations and initiates appropriate action.

Interacts with Agents and district sales managers on matters of mutual concern.

Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims.

Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.

Participates on Catastrophe Team when required.

Competencies

Values Diversity

Nimble Learning

Self-Development

Collaborates

Customer Focus

Cultivates Innovation

Instills Trust

Optimizes Work Processes

Job-Specific Knowledge

Ensures Accountability

Decision Quality

Qualifications

High school diploma or GED required. Bachelor's degree preferred. Previous claims experience preferred. Experience obtaining recorded statements preferred.Willingness to pursue and complete Technical Learning Center Training required. Successful completion of AIC 33 and AIC 35 preferred. Position requires incumbents to provide support during periods of heavy volume. Appropriate license as required by state. Valid driver's license and good driving record preferred.

Physical Requirements

Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Driving; Occasional (
Pushing/Pulling; Occasional (
Manual Keying/Data Entry; Often (20-50%)

Climbing; Rarely

Nearest Major Market: Peoria