The Graduate College of the University of Oklahoma is excited to announce our search for an IT Specialist I.   This position is part of the new Information Services Team in the Graduate College/Graduate Admissions. Responsibilities include maintaining and enhancing multiple systems to track and manage graduate student data as well as administration and implementation of a new CRM. 

Typical Functions May Include: 

• Daily system maintenance and reporting (resolving duplicate records, coding issues) 


• Assist with system troubleshooting for students, faculty, and staff


• Manage user permissions and system security


• System onboarding (showing new users how to use the new system(s))


• Manage data integrations and data integrity


• Create metadata documentation 


• CRM administration and reporting 


• Provide CRM integration support for data needs internally and with outside vendors 


• Form creation and maintenance 

Required Education: Bachelor’s Degree OR equivalent combination of education/job related experience, AND: 

• 0-24 months of computer programming experience 

Skills:

• Advanced technology skills with wide knowledge of business software


• Experience with sophisticated software programs and technological solutions


• Detail oriented for accuracy of data and information


• Highly organized and able to handle multiple projects and deadlines


• Strong written communication skills, including ability to communicate technical information in an understandable manner to everyday end users of complicated technological systems 


• Strong initiative to solve problems 


• Must be able to perform basic data analysis and report-building 

Certifications: None

Advertised Physical Requirements:

• Must be able to engage in repetitive motions and communicate effectively.  Frequent exposure to pressure caused by deadlines and busy periods; ability to communicate, including expressing oneself or exchanging information with others; ability to use computer daily. 

Department Preferences:

• Preferred experience with Technolutions Slate, Salesforce, Banner, Cognos


• Proficient in Microsoft Office Suite, especially Microsoft Excel and PowerBI (knowledge of DAX preferred) 


• Some knowledge of the higher education recruitment, admissions, enrollment and retention cycle preferred 


• Experience in SQL, HTML, JavaScript, CSS 


• Higher education experience. 

Supervision: None

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing