Job Summary: Operates telephone system and provides customers with information about Nicklaus Children’s Health System (NCHS) locations and services. Performs various communication and clerical duties. Minimum Job Requirements:
1 year of working experience providing customer service over the phone.
Basic proficiency in Microsoft Word and Outlook.
Job Specific Duties:
Answers and screens calls in a professional, courteous, and timely manner.
Connects calls for patients, doctors, and employees requiring assistance.
Announces in-house calls for voice paging, beeper pages, emergency calls, other codes, and other information requests.
Announces various codes in accordance with emergency plans.
Receives Code Blue and Rapid Response for inpatients phone calls, follows through, and completes the Code Blue and Rapid Response processes.
Answers and transfers video calls for TeleHealth program.
Provides direction to NCHS locations.
Records emergency and in-house messages for physicians when offices are closed.
Reports equipment that is not in good working condition in a timely manner.
Updates NCHS on-call schedule
Knowledge/Skills/Abilities:
Able to communicate effectively in English both verbally and in writing in a clear, concise, courteous, and prompt manner with all internal and external customers.
Fluent in Spanish strongly preferred.
Able to maintain confidentiality of sensitive information.
Able to follow complex and detailed written and/or verbal instructions to solve problems.
Able to establish necessary professional relationships, and interact effectively with internal and external customers.
Able to adapt and react calmly under stressful conditions in pleasant manner.
Able to learn work related software application(s), and effectively use them.
Able to relate cooperatively and constructively with customers and co-workers.
