Job Description SummaryResponsible to manage risk and receivables of an assigned accounts receivable portfolio. Initiate customer contact to resolve past due AR balances and invalid account disputes, handle collection negotiations, reconcile customer accounts, and manage requests made by internal and external customers for information or assistance.

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  RESPONSIBILITIES & EXPECTATIONS:

  
  
  
  

  Risk Management

  
  
  
  
  • Monitor customer account balances, age of receivables, credit limits, and recommend credit hold when appropriate.
  
  
  • Assist with maintaining lien and bond claim rights.
  
  
  
  
  
  

  Collections

  
  
  
  
  • Contact customers for collection of past due accounts.
  
  
  • Perform account research and reconciliation.
  
  
  • Assist with customer dispute/account deductions resolution.
  
  
  • Internally communicate account issues with management and sales/customer service team.
    
    
  
  
  
  

  Process Improvement

  
  
  
  
  • Identify and promote process improvement opportunities.
  
  
  • Work with sales, customer service and plants to streamline and standardize processes, focusing on improved customer experience.
  
  
  
  
  
  

  ATTRIBUTES:

  
  
  
  
  • Strong communication (written and verbal) and interpersonal skills needed.
  
  
  • Should have desire to continuously develop knowledge and drive improvement.
  
  
  • Must have initiative to develop customer relations and to provide a superior level of service to support internal and external customers.
  
  
  • Experience with SAP preferred. Experience with Excel required.
  
  
  • Experience tracking and maintaining Texas lien and bond claim rights preferred.
  
  
  
  
  
  

  Required Education: High School Diploma or equivalent

  
  
  
  

  Lhoist North America offers a comprehensive benefits package including, but not limited to: medical, dental, vision, life insurance, 401K, and vacation. LNA also supports employee work-life balance with telecommuting and compressed workweek options for many positions.

  
  

  
  Lhoist North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  
  
  
  

  #LI-POST

  
  


• 
  

  RESPONSIBILITIES & EXPECTATIONS:

  
  
  
  

  Risk Management

  
  
  
  
  • Monitor customer account balances, age of receivables, credit limits, and recommend credit hold when appropriate.
  
  
  • Assist with maintaining lien and bond claim rights.
  
  
  
  
  
  

  Collections

  
  
  
  
  • Contact customers for collection of past due accounts.
  
  
  • Perform account research and reconciliation.
  
  
  • Assist with customer dispute/account deductions resolution.
  
  
  • Internally communicate account issues with management and sales/customer service team.
    
    
  
  
  
  

  Process Improvement

  
  
  
  
  • Identify and promote process improvement opportunities.
  
  
  • Work with sales, customer service and plants to streamline and standardize processes, focusing on improved customer experience.
  
  
  
  
  
  

  ATTRIBUTES:

  
  
  
  
  • Strong communication (written and verbal) and interpersonal skills needed.
  
  
  • Should have desire to continuously develop knowledge and drive improvement.
  
  
  • Must have initiative to develop customer relations and to provide a superior level of service to support internal and external customers.
  
  
  • Experience with SAP preferred. Experience with Excel required.
  
  
  • Experience tracking and maintaining Texas lien and bond claim rights preferred.
  
  
  
  
  
  

  Required Education: High School Diploma or equivalent

  
  
  
  

  Lhoist North America offers a comprehensive benefits package including, but not limited to: medical, dental, vision, life insurance, 401K, and vacation. LNA also supports employee work-life balance with telecommuting and compressed workweek options for many positions.

  
  

  
  Lhoist North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  
  
  
  

  #LI-POST