Posted in General Business 30+ days ago.
Location: Charlottesville, Virginia
How you’ll make a difference:
We seek highly organized, process-minded individuals with excellent problem-solving skills and the ability to prioritize and multitask to help WOW! customers by successfully planning and executing the process for producing each order. You will oversee and optimize the logistical aspects of orders to ensure successful production and on-time delivery. As part of our dedicated Order Operations team, you must be a positive and proactive problem-solver, take initiative, and have the ability to operate independently while effectively balancing your time and attention. You will receive guidance and direction from the Logistics Manager and work alongside Satisfaction Associates to ensure our vendors and suppliers come through for our customers – accurately, on time, and efficiently.
What you’ll do:
As a Logistics Associate, you will be accountable for scheduling orders, selecting the printer, purchasing the blanks, determining shipping requirements, and troubleshooting as needed through final delivery. You will be expected to ensure the effective and successful fulfillment of orders while optimizing vendor/supplier utilization and costs. You will estimate and optimize product and shipping costs, handle returns, reconcile invoices, and track delivery schedules and confirmations.
You will be responsible for a considerable number of orders and a good portion of Custom Ink’s spending on a daily basis, so you must be able to effectively multi-task, prioritize your work assignments, and meet deadlines. It will be essential for you to work cooperatively with our Satisfaction Assurance team to ensure that we can meet the product, printing, and delivery expectations of our customers, as well as establishing effective working relationships with our vendor and supplier networks.
Along the way, you communicate questions, instructions, encouragement, and, criticism in a clear, professional, and friendly manner that supports our order-by-order success and the continuous improvement of our operation.
How you’ll be measured:
You will be vital to the well-being and performance of our Order Operations area. Accordingly, the key measures of success for this role will be:
Productivity – Maintain targeted expectations for timely completion of orders
Quality – Maintain targeted expectations for technical execution and quality of work
Customer Satisfaction – Maintain targeted expectations for the average level of customer satisfaction measured by the customer feedback survey
Savings – Maintain targeted expectations for cost savings on an order by order basis
Inter-team satisfaction – Work effectively with team members to enhance customers' and teammates’ experience with Custom Ink
Order Turn Time Metric – Meet targeted expectations for elapsed time from Finalized to Delivered.
What we’re looking for:
The ideal candidate is be able to work independently, maintaining both high quality and solid productivity. Excellent problem-solving and quantitative skills are a must. An eye for bargains, acute attention to detail, and the ability to meet deadlines are critical to success. You enjoy the challenge of working with many moving parts, be flexible, and be able to easily adapt to change. You will be expected to be a team player in our fun, intense, and results-oriented environment, so you are being helpful, professional, able to remain focused and positive under pressure and share in our commitment to customer satisfaction.
In addition, you embody our company values - practicing the Golden Rule, taking Ownership, and driving and embracing Innovation.
Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks
Opportunities for growth and development
Flexibility in working from the office, or from home
A focus on “team” with fun & engaging events like virtual happy hours/coffee talks, company-wide meetings, and Town Halls to stay up-to-date on the business
Looking for a discount on a bunch of items ranging from health, home, travel, auto, and more? We offer a Perks at Work program to all Inkers.
Please submit a letter of interest with your application.
CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.
Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.
Read about our commitment to the safety of our team members during COVID-19 here.
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