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Sales Representative at CustomInk LLC

Posted in Sales 30+ days ago.

Type: Full-Time
Location: Fairfax, Virginia





Job Description:

How you’ll make a difference:
Our Sales Representatives live and breathe for our customers. As an expert in our product offering, services, and identifying customer needs, you’ll be on the front lines of meeting and exceeding our customers’ expectations. By caring about each customer’s unique goals, a successful Sales Representative is able to partner with the customer to create a custom experience they’ll love and position Custom Ink as their custom apparel go-to for life. In this role, you will:


  • Advise customers and share the value of an end product that is special and tailored to their needs. 

  • Be knowledgeable about leverage the awesome tools Custom Ink provides to deliver top-notch custom products. 

  • Strike a balance of sales skills and authentic interest in each customer interaction.

  • You have a passion for driving relationship-based sales with the long term outcome of repeat business and customer loyalty.

What you’ll do: 

As a Sales Representative, you’ll be on the front lines of winning and satisfying customers to help strengthen our market position and brand identity. In this sales role:


  • You will convert leads into sales through emails, chat, and/or phone 

  • You will offer meaningful guidance on order design, product selection, our services, and printing

  • You will communicate the value of Custom Ink

  • You will guide the customer creations from fun to done through the Design Lab experience

  • You will remain calm under pressure and create solutions for customers

  • You will work closely with other internal teams 

How you’ll be measured: 
You’ll be the voice of Custom Ink to potential and existing customers. The key measures of success for this role are:


  • Total Sales Volume

  • Converting warm leads into sales

  • Customer-measured experience (tNPS)

  • Order Accuracy

  • Addressing order obstacles efficiently and effectively to secure repeat business

What we’re looking for:
Our most successful Sales Team Members:


  • Typically have a few years of professional experience in a fast-paced, customer-centric environment (though previous experience is not required)

  •  Love working with people; customers and Inkers included!

  • Are inspired to add value for customers and Custom Ink in a genuine way

  • Are curious, fun, and comfortable in a results-oriented environment that offers independence, teamwork, and competition

  • Communicate with customers, teammates, and across departments flawlessly - whether in writing or on the phone

  • Love to learn, be resourceful, solve problems, and embrace change as a means to constant improvement and growth

  • Strike a healthy balance between catching every detail and working efficiently - especially when a lot is happening at once!

  • Can be counted on to go the extra mile 

  • You are knowledgeable when it comes to computers and technology 

Our comprehensive training program is designed to get new team members up to speed on our systems along with providing the needed tools, resources, and expectations to be successful.

Our Perks:
We strive to live by the Golden Rule and create an environment that supports Team Members both professionally and personally. You can look forward to:


  • Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks 

  • Opportunities for growth and development

  • Volunteer opportunities through our “Three Hearts Volunteer Team” 

  • Wellness Program Offerings (Healthy Snacks, Weekly Catered Lunch, On-Site Gym, Virtual Doctor)

  • A focus on “team” with fun & engaging events like BBQs, company-wide meetings, and Town Halls to stay up-to-date on the business

Please submit a letter of interest with your application.

Please submit a letter of interest with your application.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.


Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Read about our commitment to the safety of our team members during COVID-19 here.





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