Credit and Collections Specialist
at Lhoist North America
Posted in Other 30+ days ago.
Location: Fort Worth, Texas
Job Description:
RESPONSIBILITIES & EXPECTATIONS:
- Review customer accounts for past due balances. Contact customers, via email and phone, for collection and to resolve issues.
- Review customer account billing and payment histories in order to reconcile accounts.
- Request proof of delivery and verify invoice details with customer service, field personnel and sales team as requested by customer.
- Coordinate collection efforts with sales team as necessary.
- Monitor requests for credit memos ensuring documents progress through the workflow timely and are accurately applied to customer account.
- Respond to internal and external questions regarding customer accounts, including researching deductions and unmatched payments.
- Monitor customer credit limits and utilize Dun & Bradstreet tools to recommend update of accounts as needed.
- Develop relationships to provide a superior level of service to support internal and external customers.
ATTRIBUTES:
- Strong Excel skills required. Experience with SAP, SAP FSCM Collections preferred.
- Demonstrated ability to read and understand D&B credit reports.
- Excellent written and verbal communication skills. Superior phone etiquette.
- Ability to multi-task, remain organized, prioritize and work independently.
Required Experience:
- 3-5 years credit and collections experience.
- Manufacturing/Industrial industry credit experience a plus.
Required Education:
- High School Diploma or equivalent
- Bachelor's degree preferred