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Credit and Collections Specialist at Lhoist North America

Posted in Other 30+ days ago.

Location: Fort Worth, Texas





Job Description:

RESPONSIBILITIES & EXPECTATIONS:


  • Review customer accounts for past due balances. Contact customers, via email and phone, for collection and to resolve issues.

  • Review customer account billing and payment histories in order to reconcile accounts.

  • Request proof of delivery and verify invoice details with customer service, field personnel and sales team as requested by customer.

  • Coordinate collection efforts with sales team as necessary.

  • Monitor requests for credit memos ensuring documents progress through the workflow timely and are accurately applied to customer account.

  • Respond to internal and external questions regarding customer accounts, including researching deductions and unmatched payments.

  • Monitor customer credit limits and utilize Dun & Bradstreet tools to recommend update of accounts as needed.

  • Develop relationships to provide a superior level of service to support internal and external customers.

ATTRIBUTES:


  • Strong Excel skills required. Experience with SAP, SAP FSCM Collections preferred.

  • Demonstrated ability to read and understand D&B credit reports.

  • Excellent written and verbal communication skills. Superior phone etiquette.

  • Ability to multi-task, remain organized, prioritize and work independently.

Required Experience:


  • 3-5 years credit and collections experience.

  • Manufacturing/Industrial industry credit experience a plus.

Required Education:


  • High School Diploma or equivalent

  • Bachelor's degree preferred


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