Job Description:

Description

JOB OVERVIEW:

This position is responsible for providing repair service of equipment in the practitioner's office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

KEY RESPONSIBILITIES:

• Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.
  


• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.


• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.


• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.


• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.


• Maintains and manages proper levels of inventory in van.


• Produces timely and detailed service reports.


• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.


• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.


• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.


• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.


• Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.


• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.


• Participates in special projects and performs other duties as required.

SKILL:

Entry level technical professional; learning on the job. Has learned the fundamental concepts, practices, and procedures of a particular field of study, not yet the formal application of these concepts, practices, and procedures. Resolve the most routine issues.

COMPLEXITY:

Work on problems of limited scope and impact with no to limited discretion to vary from established procedures. Perform structured work assignments using existing procedures to solve the most routine problems. Follow standard practices and existing procedures in analyzing situations or data from which answers can be readily obtained. Begin building working relationships internally and externally.

SUPERVISION:

Work under close supervision and receive detailed instruction, guidance and direction on all assignments.

Qualifications

WORK EXPERIENCE:

Typically, 7 or more years of dental industry experience with demonstrated proficiency. Strong mechanical background. Service and install experience. Must have achieved and demonstrated expertise in an equivalent area to a CIT certification.

PREFERRED EDUCATION:

Typically, High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES:

• Must work well independently


• Expert troubleshooting skills


• Proven ability to work with confidential information


• The ability to act as liaison between Henry Schein, customers, contractors, and EPM


• Must demonstrate lead technician capabilities


• Must have the ability to mentor other technicians


• Oral communication and presentation skills


• Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA's, 2579 reporting, etc.)


• Proven ability to work with confidential information.


• Expert troubleshooting skills


• Advanced computer skills

SPECIFIC KNOWLEDGE & SKILLS:

• Must have 3 or more Level 1 Certifications which were determined by the ROM/ZOM based on business need


• Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.)


• Proven ability to present preventative maintenance to customers


• Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA's, 2579 reporting, etc.)


• Ability to act as liaison between Henry Schein, customers, contractors and EPM


• Must demonstrate lead technician capabilities

PERFORMANCE REQUIREMENTS:

• Must maintain productivity rate of at least 80%


• Must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

TRAVEL / PHYSICAL DEMANDS:

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.

Candidates for this requisition are required to be fully vaccinated against COVID-19 pursuant to state/local law. These standards and/or requirements may vary from those established by the Company. In some jurisdictions there may be an exception for those seeking a medical or religious accommodation. If you require an accommodation, please inform the recruiter or hiring manager.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Primary Location

: USA-IL-Illinois Area Apply Now