Job Summary

Responsible for leading NCHS' Diversity, Equity, and Inclusion (DEI) and Culture efforts. Acts as primary change and project manager for the organization's culture (including iCreate Way). Responsible for conceptualizing, developing, communicating, and implementing programs and processes that align our current and future workforce with business results. Works collaboratively with all departments and functions to optimize efficiencies and implement human capital strategies.

Job Specific Duties

• Develops, implements, and maintains a company-wide cultural framework (iCreate Way, etc.) to drive organization strategy and values. 


• Researches, develops, and implements best practices.  Assesses organization's performance to industry norm and aligns practices with business needs, initiatives, and strategic direction.  Recognize and acknowledge existing racial and other identity-based inequities and biases, both internal and external and lead the organization and partnerships to collectively address them. 


• Provides leaders a process to enhance organizational culture and talent capabilities.


• Serves as an advisor to the organization to provide guidance and to improve individual, team, and organizational DEI Culture effectiveness.


• Interfaces with TME partners to identify organizational culture and development needs. 


• Develops and implements project plans and leads project management phases for organizational development and culture engagements to attain desired outcomes and accomplish objectives within specified timeframe and budget. 


• Provides direction and leadership to change systems where biases are present. 


• Conducts organizational diagnostics and gap analysis.  Identifies strengths, opportunities, gaps, risks, challenges, and potential solutions to deliver organizational effectiveness initiatives and services. 


• Researches trends and remains current with DEI Culture organizational developments, techniques, and technologies to support current and changing needs of the organization.


• Develops, monitors, analyzes, and reports on key performance indicators regarding programmatic practice, internal and external DEI metrics, and organizational culture and practices. 


• Implement and maintain diversity, equity and inclusion and culture education and training for executive leadership, management, and employees at all levels. 


• Collaborate with DEI champions and stakeholders to create an inclusive network driving DEI advancement and systems change in the community. Responsible for the desire and ability to engage with a diverse mix of employees, DEI champions, and leadership to promote trust, collaboration, and partnership between colleagues, departments, sectors, institutions, and leadership levels. 

Minimum Job Requirements

• BA/BS in Sociology, Psychology, Business, HR, Education, Ethnic Studies, LGBTQ Studies, or related field


• Coaching Certification or Master's Degree in Psychology within 2 years of employment


• 3-5 years experience with leading edge methods and approaches creating sustainable competitive advantage through human capital (coaching, consulting, facilitation, culture strategy development and deployment, employee engagement, change management, conflict resolution, etc.)


• 2-4 years of experience developing and implementing diversity, equity, and inclusion programs


• 3-5 years of project management experience - developing and implementing strategic initiatives and leading organizational change


• 3-5 years of experience in conducting team sessions, workshops, coaching, etc.


• 3-5 years working with leadership effectively coaching and consulting


• 3-5 years on stage performance, presentations, and facilitation


• 3-5 years of Intermediate level of MS package Word, Excel, PowerPoint, Outlook, and Visio

Knowledge, Skills, and Abilities

• Ability to guide an organization in implementing DEI and Cultural changes that are sustained and integrated into the organization.


• Excellent project management skills with demonstrated record of managing multiple projects simultaneously and meeting/exceeding deadlines.


• Strong interpersonal and verbal communication skills with an ability to flex communication styles to effectively partner with different stakeholders.


• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.


• Ability to facilitate different types of group discussions and meetings (focus groups, brainstorming, mind mapping, etc.).


• Ability to influence decision-making without direct line authority.


• Ability to convey clear, concise information in verbal, written, electronic, and other communication formats and to demonstrate active listening while engaging others.


• Ability to maintain and handle matters of confidentiality with utmost tact and diplomacy.


• Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines.


• Understands the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies.


• Demonstrates comfort consistently challenging the status quo while exhibiting high emotional intelligence and identifying the organization's capacity for change.


• Ability to communicate in languages other than English a plus.