Job Description:

How you’ll make a difference:

We seek a positive, proficient, and caring individual with demonstrated leadership aptitude to help create a successful and healthy Key Accounts team by ensuring the success of a group of up to 15 Key Account Managers and Associates. You must understand both customers and Key Account Managers, know what it takes to create successful experiences for each, and have the leadership abilities to execute. You will report to the Regional Manager and act as part of the team’s overall leadership.

What you’ll do:

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  Successfully lead  your own team of account managers 

  
  


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  Recruit and select new team members over time

  
  


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  Collaborate with the Sales Optimization and Development Coordinators to help reps get (and stay) well-trained

  
  


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  Oversee and analyze your reps’ performance, join customer calls to help close sales, act as a go-to person for questions and consultation, provide feedback and guidance, hold regular 1on1 and group meetings, conduct formal reviews, facilitate training and development, and maximize their job satisfaction

  
  


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  Spot opportunities, implement improvements, and plan staffing and coverage logistics 

  
  


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  Create and maintain a positive team atmosphere, lead by example – modeling desired behavior and setting a positive tone through your own actions

  
  

How you’ll be measured:

This role is first and foremost about the success of your Account Managers. Accordingly, key measure of success for the position will be their:

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  Performance Metrics for you:

  
  
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    80% Growth

    
    
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      Team Sales Performance

      
      
    
    
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      Revenue (shipped sales) above Threshold

      
      
    
    
    
    
  
  
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    20% Team Experience

    
    
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      Site’s Engagement Rate

      
      
    
    
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      Your Supervisor Index Score on Qtrly Surveys

      
      
    
    
    
    
  
  
  
  

What we’re looking for:

This role involves leading a team of people on the front lines of our company and that are integral to achieving our company growth and retention of many of our key accounts. The ideal candidate will be strong in the following areas:

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  Track record of proactively building strong relationships, influencing customers, and driving sales

  
  


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  Demonstrated Salesforce mastery

  
  


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  Demonstrated resilience and comfort with rejection

  
  


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  Positive, consistent, customer-focused, results-driven attitude

  
  


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  Problem-solving skills

  
  


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  Ability to lead and motivate other individuals to achieve results

  
  


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  Ability to constructively address organizational challenges

  
  


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  Ability to communicate and collaborate with a team of peers

  
  


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  Understanding of Sales systems and processes

  
  


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  Grasping and applying performance data

  
  

To be effective, you must be a caring and determined person. You must be able to build strong relationships with other members of the team, motivate them, and reinforce their commitment to Custom Ink’s values by creating a positive and productive atmosphere and, most importantly, setting a positive example. Finally, you must have a mastery of relevant Sales duties, systems, processes, and policies.

The Perks!

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  Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks 

  
  


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  15 paid days off in your first year. Bumps up to 25 in your second!

  
  


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  Low premiums and copays for medical and dental with no in-network deductible

  
  


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  Free vision insurance

  
  


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  401(k) match, life insurance, and company paid Short and Long Term Disability

  
  


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  Fun Custom Ink apparel and accessories

  
  


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  T-shirts and jeans are welcome!

  
  


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  Fortune Top 100 Place to Work

  
  


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  A focus on “team” with fun & engaging events like virtual happy hours/coffee talks, company-wide meetings, and Town Halls to stay up-to-date on the business

  
  


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  Looking for a discount on a bunch of items ranging from health, home, travel, auto and more? We offer a Perks at Work program to all Inkers. 

  
  

In addition, you must share our company values - practicing the Golden Rule, taking Ownership, and driving and embracing Innovation.

Please submit a letter of interest with your application.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Read about our commitment to the safety of our team members during COVID-19 here.

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