Position Title: Customer Support Technician II - Data Center Services
About Nortek Air Solutions
Nortek Air Management is comprised of two individual businesses, Nortek Air Solutions and Nortek Global HVAC with annual sales of close to $1 billion across three market segments: Residential, Light Commercial and Custom Air Solutions. Our Company's mission is Creating a Better Tomorrow Every Day. By living our core values of Safety, Integrity, Performance Driven Culture and Teamwork, we are a premier HVAC Company offering energy efficient and sustainable products and solutions that exceed customer expectations through employee's commitment to quality, customer service and operational excellence.
Position Summary:
As our Service Technician - Data Center Service, you will work with warranty related service issues for our AHU, CleanSuite, Cleanroom and Datacenter product lines. Provide service, guidance and technical expertise to end users and outside sales representatives.
Position Key Attributes:
Ability to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value.
Has integrity, works transparently and recognized for treating others with respect.
Takes accountability to create and execute solutions that deliver desired results and can "own it" in a Performance Driven Culture.
Works collaboratively as one team in a Teamwork culture.
Enjoys embracing and igniting change as a catalyst for improvement.
A "builder" who is comfortable in a continuous improvement culture.
Can thrive in a "legacy now" culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees.
Position can be based at any US location
Position Responsibilities:
Install, repair and service mechanical and electrical equipment.
Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer's building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job - building owners, general and mechanical contractors, engineers, and local servicing contractors.
Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
Position Qualifications
Requirements:
High school diploma or equivalent
Three to five years' experience in installation, maintenance, and troubleshooting; HVAC servicing experience preferred
Ability to travel ~85% of the time to various job sites for commissioning and warranty work.
Superior analytical skills and attention to detail
Ability to read and interpret blueprints, plans, and manuals
Ability to stay on project through root cause analysis
Excellent customer service skills with desire to exceed internal and external customer expectations
Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery.
Preferred:
Trade/technical school or certification a plus
Product experience with industrial HVAC equipment preferred
Strong experience in Excel, PowerPoint, and Microsoft Suite
Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. To learn more about Nortek Air Solutions, please visit our company website at http://www.nortekair.com/.
Nortek Air Solutions and Nortek Global HVAC are equal opportunity employers and do not unlawfully discriminate against any applicant on the basis of race, color, religion, sex national origin, age disability, sexual orientation, or any other class protected by federal or state law.
