Under the direction of the Sr. Director, Business Process Improvement (BPI), the Director of Business Process Improvement will craft and implement strategy deployment objectives, cross functional improvement, people development, and daily management. This position will collaborate cross-functionally and with other BPI team members in the planning and delivery of the work and will be responsible for leading continuous improvement transformation efforts across ModivCare nationwide.
ESSENTIAL FUNCTIONS
The Director of Business Process Improvement will serve as an operational change leader in conjunction with regional and local leadership to drive overall operational excellence at a national level.
Perform as a change agent for the organization to lead large scale transformation efforts and support process improvement initiatives.
Facilitate change by influencing people without formal authority.
Identify process and/or metric gaps within specific geographies and drive actions to resolve.
Develop continuous improvement training curriculum and deliver both classroom and on the job education to leaders and teammates.
Serves as a teacher, mentor and coach for ongoing continuous improvement activities.
Serve as a role model in the application of continuous improvement principles and practices.
Develops and leads project plans related to process improvement initiatives.
Communicates process improvement activities, status updates and return on investment to senior leadership.
Conducts value stream analysis, including data collection and analytics.
Guides development, training and auditing of standard work.
Directs collection of data and supports data analysis. Prepares reports and assessments related to improvement opportunities.
Provide appropriate documentation to the operational sponsors and leaders.
Exhibits a "can-do" attitude and takes responsibility to inspire change.
Other duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
Demonstrates a strong level of initiative with self-starter mindset.
Thinks strategically and innovatively.
Analytical Skills - Strong ability to use thinking, data, and reasoning to solve a problem.
Communication, Oral - Excellent ability to communicate effectively with others using the spoken word.
Communication, Written - Excellent ability to communicate in writing, clearly and concisely.
Customer Oriented - Excellent ability to take care of the customers' needs while following company procedures.
Decision Making - Ability to make critical decisions while following company procedures.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Management Skills - Excellent ability to organize and direct oneself and effectively supervise others.
Problem Solving - Excellent ability to find a solution for or to deal proactively with work-related problems.
Relationship Building - Ability to effectively build relationships with internal and external stakeholders at all levels.
Working Under Pressure - Driven ability to complete assigned tasks under stressful situations.
EDUCATION & EXPERIENCE
BA/BS Degree or equivalent experience
10+ years of professional experience
3+ years of process improvement experience
SKILLS
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience with analytic tools (SAS, Tableau, Qlik or similar) and collaboration tools (MS Teams, Miro, or similar) preferred.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Most work time is conducted in an office environment in a controlled atmosphere building, even when traveling 50-75% of the time.
The noise level in the work environment is usually moderate.
We value our team members and realize the importance of benefits for you and your family.
ModivCare offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)
Salary: $101,186 - $155,671 annually
Bonus eligible based upon company and individual performance
ModivCare is an equal opportunity and affirmative action employer. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for open job opportunities.
