Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.
PLEASE NOTE: In order for American Water to evaluate decisions about new regulations, reintegration, and safe operating practices, all employees are required to report their vaccination status.
Primary Role
Independently performs a variety of tasks related to customer service; meter reading, water metering and water distribution work. Performance of all duties must adhere and comply with company safety policies, guidelines and procedures. After-hours on-call duty may be required.
Key Accountabilities
Read and re-read residential, commercial, and industrial water meters manually as well as using a Hand Held device following a predetermined schedule/route.
Investigate customer inquiries related to consumption and billing.
Identification of leaks, and properties that may be receiving service but are not metered.
Mark locations of underground water mains, distribution lines, valves, etc. by accurately reading system maps.
Informs supervisor of any physical changes noticed during field operations so that system maps can be corrected.
Performs other related duties as assigned.
Follows Company Environmental, Health and Safety Policies, and reports unsafe conditions to supervision immediately.
Knowledge/Skills
Able to read various types of water meters.
Able to use various types of electronic and/or manual recording and computerized automatic meter reading (AMR) systems.
Able to prepare and maintain accurate paperwork such as records, logs, orders, surveys and routine reports as directed.
Able to communicate effectively will all levels of the organization.
Able to perform accurate mathematical calculations related to this position.
Able to plan, schedule, prioritize, and coordinate work within assigned work area.
Ability to respond to emergencies.
Able to use of motorized vehicles and equipment such as trucks, tamper, portable generators, portable pumps, ditch witch, etc. as required.
Able to use of power tools such as saws, compressors, sanders, grinders, etc. as required.
Able to use of common hand tools.
Able to establish effective working relationships with employees, supervisors, customers and the general public.
Able to work in a team environment.
Knowledge of techniques, equipment, facilities, materials, methods, and procedures used in operations, maintenance, construction, and mechanical repair of water/wastewater facilities.
Knowledge of plumbing and computer skills as they relate to uploading/downloading meter reading data, proper sampling techniques, and reading system maps.
Knowledge of health and safety regulations.
Experience/Education
Must possess a high school diploma or GED.
2 - 5 years of experience in water / wastewater field preferred or 3+ years’ experience in similar industrial field.
Travel Requirements
Local travel to various worksites only.
Certifications & Licenses
Must possess a valid state (of residence) driver’s license.
Work Environment
Must be physically able to work indoor or outdoor work during seasonal heat and cold or other adverse weather conditions.
Must be physically able to complete necessary tasks while wearing an approved respirator as required, as some required work may have potential for exposure to harmful contaminants, environments, noise, etc.
Must be physically able of lifting and/or carrying 80 lbs. or more on a frequent basis.
Must be physically able of walking up and down stairs and long distances.
Must be physically able of carrying, climbing, and working from ladders.
Must be physically able to work in confined space environments.
Must be physically able to wear a respirator or SCBA as required.
Must be physically able to remain alert and attentive to job requirements and co-workers.
Specific Conditions
May be required to work weekend, holiday and overtime.
Maintain a neat, clean, professional appearance at all times while in uniform or during working hours.
Maintain a courteous manner when speaking to customers and the general public.
Must be available for Call-Outs.
Other
Performance Measures
Look for opportunities to improve efficiency and find ways to save budget expenses.
No reportable accidents occur within work area of responsibility.
No environmental regulation violations.
No legitimate complaints from co-workers.
No preventable breakdown of equipment.
Regular and Punctual attendance.
Competencies
Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Nimble learning
Drives Results
Join American Water...We Keep Life Flowing™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
