Job Description:

ABOUT THE POSITION

The County of Riverside University Health System - Department of Public Health is recruiting for an IT Credentialed Trainer located in Moreno Valley.

The IT Credentialed Trainer will specializes in a particular Epic module with on emphasis on supporting and teaching the relevant clinical or non-clinical area end users with a strong customer service approach and actively seeks out opportunities to enhance the experience of RUHS end users within the Epic system.

The incumbent will also conduct trainings in the operation and use of software and application systems to staff; will understand clinical and non-clinical workflows and will support stakeholders and end users in leveraging the Epic system to support those workflows and will provide daily support to end user at the elbow or remotely. Additionally the incumbent will represents the Clinical informatics'team as a participant in project-level work to support end users, patient care and RUHS business initiatives; will participates in optimization efforts through facilitating change control and governance processes.

The Department seeks candidates that have experience with Epic EHR system and/or equivalent electronic health record in an ambulatory setting and has an advanced computer skills with a high level of knowledge of MS Office Suite and electronic charting. Applicants with knowledge of healthcare workflows in an ambulatory setting are highly desired.

Meet the team: www.rivcoph.org

EXAMPLES OF ESSENTIAL DUTIES

• Conduct trainings in the operation and use of software and application systems to staff.

• Assist in preparing and updating classroom materials including lesson plans and curriculums; inform and train users on software and application operations in a classroom environment; provide recommendations on classroom training design, user support needs, or customer satisfaction.

• Maintain technical documentation and procedures for using and navigating software and application systems.

• Consult with users on the use of technology, products, and services in the classroom; administer tests on the information provided to users.

• Assist in the ongoing development of course curricula and the training materials for end users; collaborate with computer training business partners to maintain effectiveness of training programs.

• Monitor trouble calls/resolution information; follow-up with end users to ensure timely response and resolution of system issues.

• Troubleshoot and coordinate resolutions to system problems; troubleshoot software problems and assist users in reporting issues outside of training scope to Information Services or an Application Analyst.

• Review software products and applications, system solutions, and workflows; test software and applications.

• Inform and instruct users in software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction.

• Provide support to operational staff during go-live and post-live implementations as assigned; provide in-service training for assigned areas.

MINIMUM QUALIFICATIONS

OPTION I
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university, or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)

Experience: One year of providing training and technical assistance in the use of an electronic health record software system/solution in a hospital or healthcare organization.

OPTION II
Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university, or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)

Experience: One year of planning, organizing and conducting staff development or training for a large and diversified staff in a commercial, industrial, educational, or governmental organization. (Experience in a healthcare setting is preferred.)

ALL OPTIONS
Knowledge of: The principles, methods, and techniques of adult learning and/or training program development; electronic health records systems (e.g., EPIC) or relevant organizational business software system/solution; principles of organization and administration; methods of evaluating training program effectiveness.

Ability to: Gather data, reason logically, draw valid conclusions, and make appropriate recommendations; identify and resolve training issues with an electronic health records system or relevant organizational business software solution; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.

SUPPLEMENTAL INFORMATION

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ .

Veterans' Preference

The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here (Download PDF reader) (Download PDF reader) .

What's Next?

This recruitment is open to all applicants.

Applicants who are currently County of Riverside employees and/or current employees of the Department/Agency may be considered before other applicants depending on the volume of the applications received.

Qualified applicants may be considered for future vacancies throughout the County.

Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted.

For specific questions regarding this position, contact the Ebelyn Skinner at eskinner@rivco.org.

BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• 
  Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.


• 
  Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.


• 
  Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.

A new member is defined as any of the following:

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.

A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0< 3 year = 80 Hours (10 Days)

4< 9 years = 120 Hours (15 Days)

10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year.

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

Apply Now