Social Determinants of Health (SDOH) / Behavioral Health RN Coach

EvernorthDirect Health is an industry leading business providing custom care delivery and wellness services across four key business lines: Wellness Centers, Health Coaching, Wellness Events and COVID 19 solutions.

Evernorth is built on the recognition that health makes progress possible. Our health services are designed to redefine healthcare as we know it. But we can't do it alone.

True change takes all of us, united in a shared vision. Health is what drives us. But it's just the start. Together, we can solve the problems others don't, won't or can't.

Sound like you? Great! Here's more on how you'll make a difference :

• Provide onsite and virtual face-to-face customer coaching and support.

• Assess for and prioritize customers' bio-psycho-social-medical needs, and help the customer connect with resources found within their own community or via the customer's health and wellness benefits.

• Will have an understanding in accessing community resources to help customers with SDOH basic needs like food, housing, medication, transportation, etc.

• Strong clinical acumen and understanding of behavioral and medical diagnoses; able to coordinate with behavioral, medical and pharmacy team members to address customer concerns in real time

• Identify customer health education needs through targeted health assessment activities. Refer customer to other Cigna clinical programs or client specific health and wellness programs as clinically appropriate

• Collaborate with customers to establish health improvement plans, set personalized evidence-based goals, and support customers in achieving those goals.

• Empower customers to become an active participant in their own health outcomes.

• Assist Customer in overcoming barriers to better health.

• Lead and support a variety of Health and wellness promotional activities, such as group coaching, wellness challenges and Health related seminars.

• May perform biometric screenings, including finger sticks, blood pressure, body composition, etc.

• Utilize biometric values and motivational interviewing techniques to collaborate with customer to drive to improve clinical outcomes.

• Provide support for health-related site events, which include open enrollment, wellness committee facilitation, flu shot events, health fairs, etc.

• Collaborate with our matrix partners to support the overall health and wellness strategy your aligned client.

This position is with Evernorth, a new business within the Cigna Corporation.

What we expect from you :

• Active and unrestricted RN license in respective state, with ability to maintain active licensure is required.

• Knowledge and experience in accessing community resources in order to help customers with basic needs.

• 3 or more years of post-license mental health experience preferred

• Strong Clinical skills with at least 3 or more years of experience in health and wellness field.

• Experience in health coaching/health education a plus

• Current ACLS/BLS/CPR/AED Certification

• High energy level, with dynamic presentation skills is required.

• Effective conflict management and negotiation skills

• Positive role model in demonstrating healthy behaviors

• Passion for health improvement

• Ability to work independently

• Customer-centric focus

• Ability to proactively collaborate professionally with the client and other matrix partners.

• Understand and own a variety of clinical targets and outcome measurements. Develop action plans that drive clinical value for the customers and clients.

• Proven administrative abilities, with strong computer and software application skills.

Bonus points for :

• Clinical Expertise in the following areas: Musculoskeletal, Metabolic/Diabetes, Oncology, Maternity/Fertility, Mental Health)

• Chronic Disease Management experience

• Motivational interviewing training/experience.

• Smoking cessation and diabetes experience.

This role is based in the office in Cleveland OH. Remote work is not an options.

Cigna is committed to a healthy work force. New hires must complete a background check, drug and nicotine screen to be employed in this role.

This role is patient facing & you must be fully vaccinated OR be required to undergo testing twice a week. Note, in some locations local law requires the clinician to be vaccinated with no testing option, in those locations local law takes precedent.

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.