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Patient Support Manager at Takeda Pharmaceuticals America, Inc.

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Lexington, Massachusetts





Job Description:

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Patient Support Manager

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Patient Support Manager in our Lexington, MA office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

As a Patient Support Manager, you will be a vital contributor to our inspiring, bold mission. You will work in a highly visible, strong team environment to provide exceptional Customer Service on all levels. Specifically, listen to and counsel patients and medical professionals, interpreting their specific needs and providing friendly, professional and well-informed answers to their questions. Case Managers will work with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy. Maintain relationship with patients and physicians to ensure ongoing compliance with therapy.

POSITION OBJECTIVES:


  • You will listen to and counsel patients and medical professionals, interpreting their specific needs and providing friendly, professional and well-informed answers to their questions.


  • You will work with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy.


  • You will maintain relationship with patients and physicians to ensure ongoing compliance with therapy.



POSITION ACCOUNTABILITIES:

  • Works closely with patient/family to case manage all steps required to gain access to therapy.


  • Acts as the liaison with medical offices


  • Work with Specialty Pharmacy and insurance companies to obtain reimbursement information


  • Perform benefit investigations with insurance companies as required.


  • Counsel patient/family on reimbursement options


  • Manage patient transition to Takeda products. Work with nurses to provide injection/infusion training to patients


  • Responsible for maintaining case history for all assigned patients in the CRM system


  • Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA's, etc)


  • Partner with Field Regional Business Managers and Patient Access Mangers to manage all patient cases within their assigned territories


  • impression


  • Answer patient and medical office inquiries and resolve customer problems


  • Provide ongoing persistency and compliance support by making regular calls to patient/families


  • Manage patient assistance requests and work with partners to process applications


  • Provide back-up coverage for other Case Managers


  • Attend patient meetings and represent Takeda at industry conferences


  • Travel to sales meetings and medical offices as necessary



EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS:

  • BA/BS in the life sciences of communication preferred


  • 3-5 years of prior case management experience preferred


  • Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals.


  • Ability to multi task, problem solve and work independently


  • Individual must possess and portray strong emotional resilience


  • Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills


  • Ability to handle sensitive information



TRAVEL REQUIREMENTS:
  • 10% Travel


Takeda U.S. Vaccine Requirement

Effective November 1, 2021, absent an approved religious or medical reason, all US office-based and lab-based Takeda employees who work fully on-site or in a hybrid model (as determined by Takeda) must be fully vaccinated to work at a Takeda site or to engage with Takeda colleagues or anyone else on behalf of Takeda. As of the same date, absent an approved religious or medical reason, US field-based employees, employees must be fully vaccinated in order to continue in their current roles. US employees who work at a Takeda manufacturing facility, and those who work at a BioLife center or BioLife lab, may be subject to different guidelines. Candidates are encouraged to speak with their recruiter to seek further information on the applicable guidelines for the Business Unit/Function for which they have applied.

WHAT TAKEDA CAN OFFER YOU:


  • 401(k) with company match and Annual Retirement Contribution Plan


  • Tuition reimbursement Company match of charitable contributions


  • Health & Wellness programs including onsite flu shots and health screenings


  • Generous time off for vacation and the option to purchase additional vacation days


  • Community Outreach Programs



Empowering Our People to Shine

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Discover more at takedajobs.com

No Phone Calls or Recruiters Please.

This job posting excludes Colorado applicants

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Lexington, MA

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time





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