JOB TITLE: IT Support Level 2 DEPARTMENT: IT Full Time

REPORTS TO: IT Manager

Job Purpose:

The Support Level 2 position works to ensure the daily IT operational needs are met.

Duties:

• Log all help desk interactions including time spent, when completed, client to be charged, and resolution of issue.


• Escalate urgent issues that require immediate attention or redirect problems to appropriate resources.


• Troubleshoot and resolve network, hardware and software issues.


• Install/upgrade new or existing software includes testing prior to rolling out.


• Installing and testing new hardware (e.g. printers, fax machine, and scanners).


• Setting up new computers including software and physical set up in new location.


• Respond to support requests in person, over the internet, or over the phone.


• Assist with maintaining stock levels for printer toner and miscellaneous IT equipment.

Skills/Qualifications:

• Problem analysis and problem-solving skills.


• Working knowledge of Microsoft products (Office and OS)


• Attention to Detail.


• This person should be very hands on and love to work with, manipulate and play with data.


• Ability to stay organized in a fast-paced environment with changing priorities without sacrificing quality


• Effective communication and interpersonal skills


• Proficiency in Excel and text editing programs.

At AMS, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services, and our community. AMS Fulfillment is proud to be an equal opportunity workplace.