Answers phones and assists customers with their needs.
Provides administrative support to 5 – 7 Generator Technicians.
Ensures all technicians’ time and field service report’s are in by 8:00 AM daily and checked for accuracy.
Enters time on spreadsheet to be sent to payroll.
Forwards field service reports to accounting along with any changes to time or mileage for invoicing.
Checks expenses for accuracy and company guidelines.
Schedules monthly preventive maintenance.
Schedules any service repairs.
Keeps track of all customer checks that come to the branch.
Reviews schedules with technicians each morning and afternoon to ensure they know of any changes and scheduled times.
Orders any parts needed for jobs from the parts department.
Ensures any additional repairs that are turned in are sent to the Service Manager or Service Sales Person for quoting.
Checks all accounts for credit hold or P.O.’s needed before scheduling work
Requirements
Job Requirements:
High School Graduate or GED equivalent.
Three years experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
Excellent telephone etiquette.
Professional demeanor and self confidence in dealing with customers and outside contacts.
Excellent computer skills.
Must possess ability to determine how to prioritize service work.
