Job Description:

 

PLEASE NOTE: With limited exceptions, our company is requiring all employees to be vaccinated against COVID-19 by Jan. 1, 2022. We also currently mandate vaccinations for employees who enter our buildings. Please keep this in mind when applying for positions at our organization.

The Summer College Internship Program is a 10-week, paid internship experience that provides undergraduate and graduate students the opportunity to attend development workshops, network, and be part of our company.  Our college interns work on meaningful projects, are mentored under their respective managers, and continue to develop throughout the entire summer. In addition, through the internship program, our interns can attend development workshops that are focused on key concepts within the divisional tracks of Business Administration, Communications, Finance, Marketing & Sales, Human Resources, Strategic Business Programs, and Project Management and other non-technical based degree programs. 

• This is a paid 10-week summer internship from the first Monday in June to the second Friday in August (up to 40 hours per week). 


• May reside in either a technical or non-technical area


• Development events are provided to help with the transition from school to the corporate environment. 


• Housing is not provided as part of our program. 

Essential Responsibilities/Accountabilities: 

Through applying for this position, you will be considered for the following internship positions:

Analytics & Data Project Management: You will support the Intake and Delivery of the Analytics & Data Division's projects. You will be partnered with our team members on the delivery of their projects. You may also lead your own project. Duties may include but not limited to the following:

• Supports project delivery through all phases from initiation through execution and close-out


• Helps define, maintain, and coordinate the project communication plan


• Assists with tracking and resolving project risks and issues


• Supports the change control process and communication as required


• Supports definition and refinement of project scope, requirements, solutions, schedule, etc.


• Supports status meetings and captures meeting notes and action items


• Follows up on action items


• Helps prepare and distribute project status reports


• May lead a workstream within the project

IT Project Management: You will be focused on supporting the build out of our IT Division capacity planning processes. You will gain experience in helping to support strategy development and coordination for Information Technology

Records & Information Management: You will be exposed to initiatives that support applying lifecycle management to the company's paper and electronic documents. You will be supporting paper records onsite catalog, supporting the migration of content to Microsoft SharePoint, and creating an Annual Review Process.

COBRA & Premium Billing: Within this position, your leader and you will review a couple of projects to determine the specific project that you will be working on that aligns to your learning & development path. You will engage in all aspects of the projects including discovery and measure of success. You will be overseeing the projects though aligned to a Subject Matter Expert for guidance & direction, as needed

Client Services: You will be assisting with the realignment of our existing customer data in our enterprise systems and also assist as needed with client facing projects

Pega Project Management: Through this position, you will be assisting with the implementation of Pega Applications by  partnering with Business Architects to develop deliverables such as identifying and defining process flows and use cases, through to user acceptance testing and implementation, supporting the preparation, facilitation and documentation of design sessions with various business teams, and providing input on the development of procedures and standards for development.

• Flexibility is key as this is more than just project management or process improvement – project management, process improvement, facilitating meetings/workshops, documenting process and business needs, understanding basic technical aspects, testing, training, etc.


• Ability to interact and communicate with both business and technical team members of a project


• Ability to work independently and as part of a team


• Ability to plan, schedule, facilitate meetings/workshops and document meeting notes to capture process information and/or business needs


• Ability to generate process diagrams and/or use cases based on meeting notes


• Experience with Word, Excel, Power Point, Visio


• Strong organizational skills to deal with multiple projects and priorities.


• Strong analytical and problem-solving skills.


• Ability to identify and communicate opportunities for process improvements – increase efficiencies and productivity, reduce waste, reduce costs, etc.

Workforce Management: Within this role, you will be working on the Workforce Management Team, a support team for Customer Operations, which is responsible for forecasting the staffing needs of the operational units , and then planning and executing accordingly.  You will be supporting:

1. Process mapping and documentation


2. Data analytics and report development


3. Further automation of manual data collection and reporting processes


4. Research and recommendations related to workforce management techniques and best practices

Lean Six Sigma: You will be assisting the team with process improvement projects, data analysis and project management. You will be also supporting process improvement to automated technology solution

Customer Operations - Claims: Claims Process Improvement

Enterprise Project Management: You will be supporting a Project Manager & learning the Project Management area

Enterprise Intake Process: You will be assisting with launching a new Project Management platform and developing a resource capacity planning tool 

• Specific duties will vary with assignment


• Functions performed are non-technical in nature, not system or analytical based, and will cover a broad range of business-related projects


• Creates and delivers presentation at completion of internship


• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs.


• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.


• Regular and reliable attendance is expected and required.


• Performs other functions as assigned by management. 

Minimum Qualifications:

Our ideal candidate will have experience with Microsoft Products (Word, Excel, Power Point, Teams, OneNote, Project, Sharepoint), Visio, Lean Six Sigma, Strong Communication Skills

Desired majors include: Business Administration, Information Technology, Project Management, Process Improvement, Data Management, Software Engineering, Communications, Marketing, Management, Analytics, Computer Science, or Analytics

• Must be in good academic standing.


• High School diploma along with proof of continuous college enrollment.


• Strong communication skills and the ability to interface with staff at all levels of the company.


• Experience using a desktop computer in a professional environment.


• Experience with Microsoft Office Suite.


• Demonstrates strong organizational and prioritization skills.


• Strong analytical and problem-solving skills.


• Proactive approach to work, displaying creativity and flexibility in completing assigned tasks.


• Commitment to continuous improvement of skills and team functioning.


• Must be self-motivated and able to work independently, as well as on intra- and inter- departmental teams where needed.

Physical Requirements:

• Works from a desk most of the time. 

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The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve. 

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services.  With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce. 

OUR COMPANY CULTURE:

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun!  We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits. 

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. 

Equal Opportunity Employer

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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