Assists and transports passengers requiring wheelchair assistance at the airport to/from gate.
Carefully lifts special needs passengers up/down stairs of aircraft and in/out of wheelchairs in a safe manner.
Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination.
Assists special needs passengers in transporting and claiming personal belongings and baggage.
Reads the airport monitors to check arriving and departing information and sets up gate for incoming passengers who need special assistance.
Greets and escorts special needs passengers in a friendly and courteous manner.
Uses PAXTrack system to report pick up and drop off of special needs passengers.
Communicates instructions and special services to gate agent or other personnel for passengers requiring special needs.
Gathers wheelchairs in the concourse and returns them to the staging area for usage.
May assist in arranging for ground transportation.
All other duties as assigned.
Requirements
Knowledge of DGS, Safety, Security, PAX System, Airport layout, FAA, and Station policies and procedures. Must be able to follow directions, read and interpret documents.
Customer Oriented - Ability to great customers in a friendly and courteous manner and take care of the customers’ needs and personal belongings while following company procedures.
Attendance and Reliability –Ability to maintain regular attendance and report to work on time and at assigned post at the start of the shift.
Communication - Ability to communicate in a professional manner with others orally or written and actively attend to, listen and understand the needs of the customer and comments and questions of others in the workplace.
Accuracy - Ability to perform work accurately and thoroughly to ensure passengers are transported to the correct flight or destination.
Diversity - Ability to work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc..
Honesty/Integrity/Ethical Standards – Ability to maintain high morale standards and be honest and ethical while performing job duties and handling customer belongings.
Organizational/Time Management-Ability to work in an organized fashion and respond to service requests to ensure passengers are greeted on time at the arriving gate and accompanied transported to their destination in a timely manner.
Safety - Ability to follow established safety policy and procedures.
Teamwork – Ability to work with others as a team to perform and complete job duties.
Adaptability - Ability to adapt to change in the workplace such as working different flight schedules, locations, assignments, shifts or work at various paces.
EDUCATION: High School Graduate or General Education Degree (GED) is preferred.
LICENSE(S): Must possess a valid Driver’s License if operating airport service vehicles within the airport.
OTHER REQUIREMENTS
Must be 18 years of age; eligible to work in US; able to pass pre-employment drug screen, FBI criminal background check; and complete SIDA training to obtain airport authority identification security badge.
