Your work as a Senior Manager in Montefiore's IT Department can contribute to improving patient care, optimizing health outcomes, and ultimately saving lives!
Montefiore's IT Department offers an exciting, fast-paced environment in which dedication and innovation are rewarded and where individuals can make a difference in the lives of patients. We are comprised of 800+ employees working together in our mission to improve the quality of healthcare through advanced IT solutions.
We are seeking a Senior Manager, IT Systems to be responsible for managing Information Technology professionals focused on low voltage fiber and copper, HVAC, and electrical work from an IT perspective.
Responsibilities include:
Manage multiple teams of Information Technology professionals.
Plan the work, delegate effectively and follow up with staff, providing support and guidance.
Evaluate the team and its members' level of performance, to provide performance management and establish the delivery of top tier services.
Mentor and identify training needs for team members, ensuring professional development and superior technical expertise.
Responsible for resource allocation, managing assignments, and overseeing the work performed by the team.
Oversee and manage projects ranging in size, complexity, and scope.
Create schedules, assignments, priorities and direction to the team members and vendor personnel.
Develop work and cost estimates, program priorities, resource requirements, project scope, and objectives.
Serve as a liaison to the business units and end-users. Work with client managers to supply proposals and solutions that meet the client's specific needs.
Provide documentation and communication to peers, subordinates, and senior management for status, coordination, objectives, and performance.
Responsible for system documentation and coordinating the dissemination of it to stakeholders.
Manage vendor relationships and work.
Mitigate escalations of client incidents and issues. Assess and troubleshoot, consult with vendors, and coordinate with other teams for problem resolution.
Remain abreast on and evaluate the need for new technologies.
Requirements include:
Experience managing IT professionals in a corporate enterprise including performance management
Experience managing vendors:
Cisco, Juniper TAC and Engineering
Budgets, SLAs, OLAs
Circuit providers, Crown Castle, Lightpath, Ciena
Electrical, HVAC, others
Strong knowledge of Incident Management
Knowledge of Cisco and Aruba tools
Knowledge of network cable, HVAC, and electrical infrastructure in an enterprise IT environment
Implementation and deployment experience
Experience with metrics and reporting with a tool such as Remedy or Service Manager
Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history ofdisability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status,or partnership status, or any other characteristic protected by law.
