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Health Coach at Tufts Health Plan

Posted in Other 30+ days ago.

Location: Canton, Massachusetts





Job Description:

We enjoy the important work we do every day on behalf of our members.

Job Summary

Point32Health is currently seeking highly motivated individuals to join our organization as Health Coach. The Health Coach works with members in promoting wellness and helping individuals realize their personal best health goals. An effective interpersonal coaching relationship will be developed to assist members in working towards better health by providing support, encouragement, and education while maintaining a trusting, supportive, environment. The Health Coach will also participate in delivering health education and wellness services on behalf of Point32Health for key constituents including, but not limited to, employer groups.

Job Description

WHAT YOU WILL BE DOING:


  • Provide telephonic coaching for eligible members regarding lifestyle management including but not limited to, weight management, nutrition, physical activity, smoking cessation, and stress management. Develop customized lifestyle management plan including goals and plan of action and interventions

  • Communicates telephonically, via app and / or email as appropriate.

  • Assesses, plans, implements, documents, coordinates, monitors and evaluates the plan of care by collaborating with the member, AND the physician, health care team, providers and/or employer groups, as appropriate

  • Guide members to learn about available support tools, i.e. online and written resources on health and wellness topics that will assist in attainment of goals. Apply motivational interviewing techniques to engage and assist members in developing a realistic plan to accomplish their goals.

  • Collaborate with wellbeing team to obtain an excellent understanding of wellbeing programs and build awareness of member programs, , as appropriate. Work closely with wellbeing team to identify members who could benefit from health coaching.

  • Participate in staff meetings, health-related wellness seminars and training courses as requested, and in activities which support HPHC mission, vision, core values and business strategies.

  • Achieve defined program metrics and utilize supplemental databases as needed to track coaching metrics and/or program issues.

  • Support operational aspects of the program to meet the organization's customer requirements and promote customer satisfaction.

Requirements


  • Associate's degree or higher in exercise, nutrition, physical therapy, occupational therapy, or health educator with CHES certification, athletic trainer with BOC certification, and certification as a health coach from an accredited professional wellness coach training program.

  • 3 years professional experience required with at least one year as a certified health coach.

  • Knowledge of specific lifestyle management related topics i.e. smoking cessation, weight management, nutrition, exercise/fitness, CAM (complimentary alternative medicine), stress reduction, mindfulness and back pain management.

  • Credentialed as an ACC or ACE Health Coach by the American Academy of Sports Medicine or equivalent preferred.

  • Excellent written and verbal communication skills with the ability to demonstrate active listening, and familiarity and proficiency with clinical vocabulary and topics.

  • Excellent telephonic problem solving, organizational, communication, and interpersonal skills.

  • High level of proficiency in the use of software applications such as Excel for reporting

  • Resilient, collaborative, self-motivated, flexible, innovative.

  • Bilingual in English/Spanish preferred

What we build together changes our customer's health for the better. We are looking for talented and innovative people to join our team. Come join us!

As of Nov. 1, 2021, full vaccination against COVID-19 is required to enter any Point32Health office or if, on behalf of Point32Health, you are meeting in-person with individuals outside of a Point32Health office. As of Dec. 8, 2021, all employees - including remote employees - must be fully vaccinated. This position will require the successful candidate to show proof of full vaccination against COVID-19. Point32Health is an equal opportunity employer, and will consider reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.


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