Job Locations
US-IL-Huntley | US-IL-Dekalb | US-IL-Mchenry | US-IL-Chicago | US-IL-Crystal Lake | US-IL-Rockford | US-IL-Chicago
Requisition ID |
2021-21809 |
# of Openings |
1 |
Category (Portal Searching) |
Operations |
Overview
Under the direction of the Regional Manager, Operations and the general instruction of the Facility Contact at the assigned facility with 8 or more employees, the Site Client Services Supervisor is responsible first for the duties and responsibilities of the Client Services position. In addition, the Site Client Services Supervisor will assist the Regional Manager, Operations in the efficient operation of the assigned account. The Site Client Services Supervisor will also assist the Regional Manager, Operations in training and providing coverage at the site for the Client Services Representatives.
At Ciox Health, people are most important to us. We strive to have a positive impact on each individual in regard to their personal health information. If you're looking to make a difference in the lives of many, please join the Ciox Team!
Position Highlights
Full-Time: Monday-Friday 10:00 AM-6:30 PM CST
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan & Tuition Assistance
Location: This is position will work at multiple location in Rockford, Dekalb, Chicago, Huntley, Crystal Lake, IL.
Required Experience:
Leadership
Customer Service
Business Management
Healthcare Knowledge
Understanding of HIPAA requirements for releasing medical records.
The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites.
Responsibilities
Qualifications
Working conditions & physical demands
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use. Must be able to use a telephone or headset equipment. Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations are available to qualified individuals with disabilities. Must be willing to travel up to 75% of the time to multiple sites based on the needs of the region. Possible overnight stays and last-minute coverage.
#ZR
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
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